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Delivering Digital Transformation: The Future of Public Services

July 13 @ 8:30 am - 4:30 pm

Phone Telephone: (0161) 376 9007      Book now Register your interest View Programme

Overview                         View Programme

deliveringdigitaldWith the publication of the Government Transformation Strategy the next phase of the digital revolution has been set out. The strategy calls for greater collaboration and aims to use digital government to deliver better public services, harness the value of data for better policymaking, and drive further efficiencies. An effective response to the complex challenges facing the public sector could not be more timely.

The pressures on public services are as well-known as they are widespread. Rising demand on services has coincided with reducing budgets to deliver them. Fuelled by an ageing population and a lengthy period of public austerity such demand has seen a range of services hit crisis point. Aligned with the rise of the smartphone, social media and instant access to information public expectations of the quality, simplicity and accessibility of services is rising in tandem. In recent years digital transformation has been hailed as a sliver bullet but often poor design process and costly failures on large scale projects have hindered progress. With many services running out of cost-cutting efficiencies the case for more radical, deep digital transformation is stronger than ever.

With devolution and localisation policies becoming increasingly embedded digital innovation can provide greater value for communities, places and citizens and not only efficiencies. Policy making and service design can be brought closer together. Key to managing increasing demand is delivering better outcomes for service users without incurring further costs and freeing up frontline staff to concentrate on complex user needs. Online and digital services have proven to drive more effective and efficient signposting to preventative services, the next steps are focused on empowering service users and staff, and to use data and information for better decision making. This event will focus on how to deliver more accurate, faster service responses and put service users at the core as we reshape public services for the future.

Digital transformation and new approaches to improving outcomes can make our public services more effective, more efficient and provided at lower cost to the taxpayer. This event is designed to explore the latest digital solutions and ways of workings to help meet the critical challenges ahead.

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More details                View Programme

The speed and scale of adaption of digital advances has been a revolution. With over 91 per cent of UK adults owning a smartphone with Internet access the level of connectivity to information and resources is unprecedented. How can public services exploit this universal take-up and the Internet’s ability to be anywhere at anytime? Digitally-led innovations have the potential to join-up people, their data, and the services they use and create new opportunities to tackle complex user needs. Alongside the rise of smartphones and social media the stakes have been raised on what the public expect of services – that they are simpler, quicker and empowering. By working with users whole systems and processes can be redesigned, end-to-end, to achieve better outcomes, both for organisations and for service users. A service that is simple and intuitive enough to use not only creates greater value to the citizen but is one that is more efficient and so more cost effective to provide.

The pace and benefits of digital solutions and system methodology, such as agile, are undoubtedly timely. The future of public services as we know them is under increasing pressures and scrutiny. At a time when demand in services continues to rise unabated services are having to cope with austerity and reduced budgets to deliver them. Add to this the uncertainty following the vote to leave the European Union and possible challenges and opportunities that significant legislative change could bring and it is little wonder some services have been described as facing a cliff edge. This context has heightened the need for government and services to be more responsive and to be able to adapt to a changing environment. Digital transformation can help absorb this increased demand without incurring costs with more accurate, faster responses and help drive efficient signposting of preventative services. A key benefit is ultimately improved outcomes, allowing front-line staff and professionals to freed-up to concentrate on more complex service user needs.

Key barriers to digital transformation include digital skills of staff and citizens, take-up and inclusion, and investment in new ICT projects and services. With costly failures dominating headlines making a robust business case and clear project plan is important. Perhaps more important is using digital methods of working to drive an iterative approach, on a smaller scale, that is responsive to change and helps to reduce project risks. The Government Digital Service’s Toolkit has a set of standards to help government create and run good digital services. The standards focus on understanding user needs, using multidisciplinary teams and agile methods, iteration and frequent improvement, and using metrics to benchmark and improve performance. The Government Transformation Strategy sets out five main areas of work: business transformation; people, skills and culture; tools, processes and governance; better use of data; and platforms, components and business capabilities.

Outdated legacy IT systems and technologies are slowing down public sector transformation, a radical shift is required in service provision, collaboration, digital skills and data sharing. Delivering Digital Transformation: The Future of Public Services is designed to explore the latest digital solutions and ways of workings to help meet the critical challenges ahead.

Benefits of Attending View Programme

  • Exploring the new Government Transformation Strategy and how the vision to transform the relationship between citizens and the state will be achieved.
  • Learn how to take a strategic and whole-system approach to analysing the causes of rising demand on public services.
  • Discussing how to make better use of data to improve decision-making and be an enabler for public services.
  • Highlighting how digital innovations and methods can be used more effectively in service provision to improve efficiency and deliver greater value for local communities, places and citizens.
  • Discover new opportunities to reduce service demand, deal more efficiently with avoidable demand and take out unnecessary costs of service delivery.
  • Hear from those responsible for initiating and driving the digital strategy for the UK.
  • Practical guidance on how to implement behavioural programmes, commission healthcare service jointly with NHS managers and manage education budgets effectively.
  • Discuss strategies to build a smarter, agile and more efficient public sector.
  • Be inspired by examples of best practice from leading organisations across both public and private sectors.
  • Guidance on managing cultural and structural change and delivering successful, large scale reform.
  • Hear from experienced practitioners with invaluable knowledge and experience of leading innovative digital initiatives at both local and national scale.
  • Receive up-to-date information on government as a platform.
  • Benefit from the opportunity to question, discuss and debate the very latest policies and new ways of working.
  • Network with a wide range of organisations all dedicated to effecting real change in public service delivery.
  • Receive practical advice and inspiration from a range of real-life examples.
  • Gain the maximum number of 6 CPD points.

Please see Terms and Conditions.

Further details coming soon…

Max Tse, Director of Digital Transformation value for money, National Audit Office

Max leads the National Audit Office’s value for money audit of digital transformation. Recent work covers digital skills across government, lessons from major service transformation in government and reviews of major departmental programmes such as Universal Credit.

Before joining the National Audit Office, Max was a strategy consultant with McKinsey & Company in London and has worked in the in the logistics, retail, climate finance and health sectors.




Erich Waldecker, Head of Department, Federal Ministry of Finance, Austria

foto-erich-waldecker-002Erich Waldecker graduated with a degree in Business Administration and is employed for more than 32 years in the Austrian Tax Administration. He started in a local tax office for about 12 years and at present he is working in the Federal Ministry of Finance in Vienna. There he is head of department with the responsibility of widespread IT support for the local tax offices all over Austria.

In the last 15 years he was significantly engaged in the extensive efforts of the Austrian Tax Administration to make digital transformation happen. Among others he was intensely involved in establishing a portal “FinanzOnline” which made it much easier for Austrian citizens and business to deal with their tax duties. The mutual advantages of such a seamless electronic tax process creates a clear win – win situation for tax payer and tax authority.




Booking Information

If you would like assistance registering your place please contact Joe Hester on 0161 376 9007 and we will be happy to assist.

Discounts for 3 or more delegates are available.

Want to pay by invoice? If you select your tickets and click on the green Register button. Once you’re through to the registration page, you can switch payment method from Credit/ Debit Card to Pay by Invoice– if you get stuck please call us on 0161 376 9007 and we will be happy to help.

Job titles include:

Business Analysts
Central Government
Chief Digital Officers
Chief Executives
Chief Information Officers
Chief Technology Officers
Development Managers
Digital Champions/Managers
Digital Strategy Leads
Directors of Commissioning/Procurement
Directors of Communications
Directors of Efficiency and Improvement
Directors of Finance
Directors of Modernisation and Performance
Directors/Heads of enterprise and innovation
Directors/Heads of Technology
E-government leads
Heads of Business Management/Transformation
Heads of Change Management
Heads of Customer Service
Heads of Digital
Heads of Economic Development
Heads of eGovernment
Heads of Growth and Regeneration
Heads of ICT
Heads of Information Assurance/Governance
Heads of Innovation
Heads of Insight
Heads of Inward Investment
Heads of IT Infrastructure
Heads of IT Security
Heads of Planning
Heads of Policy/Strategy
Heads of Research and Innovation
Health and Social Care
Higher Education
Informatics Leads
IT Directors/Managers
Local Authority officials
Local Businesses
Local Enterprise Partnerships
Operations Managers
Programme/Project Directors
Project and Programme Managers
Project Director/Programme/Portfolio Managers
Senior Managers
Strategic Directors
Virtual Services Managers
Web Directors/Managers

America Square Conference Centre
No. 1 America Square

Hotel 1:
Novotel London Tower Bridge: Rooms from £196 http://www.novotel.com/gb/hotel-3107-novotel-london-tower-bridge/index.shtml

Hotel 2:
Grange City Hotel: Rooms from £194 http://www.grangehotels.com/booking/?property=G14

Hotel 3:
The Chamberlain Hotel: Rooms from £119 http://www.thechamberlainhotel.co.uk/

View the event programme for the day.

Sponsorship opportunities.

Benefits of Attending.

Phone Telephone: (0161) 376 9007      email Email: [email protected]      Book now



Open Forum Events Ltd
(0161) 376 9007
[email protected]


America Square Conference Centre
No.1, America Square, 17 Crosswall
London,EC3N 2LB
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0207 706 7700