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Tackling Long-Term Conditions: Coordinating Care, Delivering Improvements

October 29, 2014 @ 8:30 am - 4:45 pm

America Square Conference Centre, London

Phone Telephone: (0161) 376 9007                  emailEmail: [email protected]              Book now

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Overview           View Programme

Doctor holding inhaler mask for kid breathing, hospital
The Tackling Long-Term Conditions: Coordinating Care, Delivering Improvements conference will closely follow the NHS Outcomes Framework, it is a key objective to enhance the quality of life for people with on-going health problems across six improvement areas.

Delivering service improvements and enhancing the quality of life for people with on-going health problems is a key priority for the NHS. Care of people with long term conditions accounts for 70% of the money that we spend on health and social care in England. More than 15 million people have a long-term condition, with the most prevalent conditions being hypertension, depression and asthma. This figure is set to increase even further over the next 10 years. The sustainability of our health services depends on a new approach to tackling long-term conditions. The NHS Mandate set out plans to help people with long-term conditions live healthily and independently. What progress has been made to ensure that people have the skills to manage their own health, that they have a care plan that is based on their personal needs and that the care they receive is coordinated?

A whole system approach is required to tackle the scale and prevalence of long-term conditions. It will require service transformation, integration of care and innovative systems to meet the pressing challenge. At Tackling Long-Term Conditions: Coordinating Care, Transforming Services our expert speakers will explore how to drive improvements in care, coordinate services to achieve quality outcomes and help make life better for people with long term conditions.

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More details                                  View Programme

It is projected that by 2016 £26 billion will be spent on people with three or more long term conditions. People with limiting LTCs continue to be the most intensive care users of the most expensive services. How can services be integrated to ensure that those patients at most risk are receiving the best possible care? Currently patients face an often fragmented and specialised response rather than the NHS acting as one team to meet their needs. Delivering care that is more personalised and more coordinated can help to reduce unscheduled hospital admissions, support self-care, and delay onset and progression of long-term conditions.

There is a specific mandate for NHS England to demonstrate measurable progress, against indicators in the NHS Outcomes Framework, in tackling long-term conditions. Enhancing the quality of life for people with on-going health problems is a key objective across six key improvement areas:
– Ensuring people feel supported to manage their condition.
– Improving functional ability in people with long-term conditions.
– Reducing the time spent in hospital by people with long-term conditions.
– Enhancing the quality of life for carers
– Enhancing the quality of life for people with mental illness.
– Enhancing quality of care for people with dementia.

At Tackling Long-Term Conditions: Coordinating Care, Transforming Services our expert speakers will explore how to drive improvements in care, coordinate services to achieve quality outcomes and help make life better for people with long term conditions.

Benefits of Attending                 View Programme

  • Expert speakers will explore how to drive improvements in care, coordinate services to achieve quality outcomes and help make life better for people with long term conditions.
  • Gain a greater understanding of how to improve outcomes with those living with LTCs and reduce the prevalence of conditions.
  • Delegates will explore new innovations, thinking and motivation to meet the biggest challenge facing the NHS.
  • Learn how services can be integrated to ensure that those patients at most risk are receiving the best possible care.
  • Demonstrate measurable progress, against key indicators in the NHS Outcomes Framework, to tackle long-term conditions, reduce unplanned hospital admissions and support people to manage their conditions.
  • Develop care plans that are based on people’s personal needs, that support people to manage their own health and ensure that care is coordinated.

Please see Terms and Conditions.


msd_cMSD is a global healthcare leader working to address unmet health needs. We provide innovative medicines, vaccines, biologic therapies and consumer and animal health products to help improve health and well-being. We work with customers in 140 countries to deliver broad-based healthcare solutions. The company is known as Merck in the United States and Canada. Everywhere else, we are known as MSD. In the UK our Healthcare Services division develop and supply services to enable patient self-care, support health professional through practical Informatics and drive local change in Primary care through our clinical change management programme.


Age UK

Age UK logo
Age UK’s Health and Wellbeing team manage a number of different projects, focused on encouraging older people to be more active both for mental and physical health benefits. The 5 projects currently sitting under the portfolio include 1-to-1 support and group activities for people with long term health conditions, offering adapted sport to people with disabilities, training volunteers to encourage historically harder to reach people to participate and making products and services more dementia friendly. Please do come and visit our stand to find out what support we are offering both to older people themselves and those organisations supporting older people.



v-connectv-connect facilitates care provision through the use of video telephony. Integrated solutions have been developed across a broad range of use cases, connecting users in their own homes using the TV and a simple remote control. Services are deployed in secondary care supporting patients with respiratory disease, kidney disease, heart failure and diabetes. In primary care connecting GPs to care homes. In social care supporting clients who are profoundly deaf, require medication compliance visits and have learning disabilities. By offering a comprehensive service, supplying all of the infrastructure and technology necessary, our partners can concentrate on what they do best – deliver care.


NHS Improving Quality

NIQ LogoNHS Improving Quality drives improvement across the NHS in England to meet the challenges that we face across the health and care system, change and improvement are essential and need to be everyone’s business.

Bringing together a wealth of knowledge, expertise and experience from across the NHS, we are working to improve the quality of care that people receive by achieving large scale change and by continually looking at best practice to help improve and shape service improvement delivery across health and social care. NHS IQ Long term Conditions programme covers Integrated Care, Mental Health, Dementia and End of Life


The Disabilities Trust

dt_logo_rgb_mediumThe Disabilities Trust is a leading national charity, providing innovative care, rehabilitation and support solutions for people with profound physical impairments, acquired brain injury and learning disabilities as well as children and adults with autism.

People are at the heart of everything we do and our services across the country include purpose-built residential accommodation, community-based housing, respite care, special education and community enabling services to maximise each individual’s independence.

We are continually looking to refine our existing services and develop new ones in response to identified individual needs.


TBS GB Integrated Care Services

TBS Logo (640x603)Integrated Care Services from TBS GB provide seamless support for clinical teams to enable care pathways to be transitioned from the hospital into the homecare environment.

With the goals of:

• Reducing the need for hospital based care
• Reducing condition management costs
• Improving the quality of life for individuals with long term conditions.

With the current prevailing financial climate and increasing average age of the UK population, healthcare is facing a challenge to balance quality of care with cost control measures. New medical techniques and treatments are enabling better outcomes for more patients and are shifting needs from treatment of illness to condition management.

This has allowed for different ways of describing quality of care. For condition monitoring and management the needs of the individual move from that of a “patient” to one of a “service user”, and it is in service solution provision that TBS GB are offering Integrated Care Services.

Website: http://tbsgbintegratedcare.com/
ICS brochure: http://tbsgbintegratedcare.com/icsbrochure/
Twitter: @TBSGBintegratedcare
Linked in: TBS GB

British Kidney Patient Association

British Kidney assocThe British Kidney Patient Association is the UK’s leading grant giving and service improvement charity for Kidney Patients. We are committed to improving patient care and the quality of life for all kidney patients, and driving improvements in whole patient care through our support for a multi-disciplinary approach.

We provide direct support to over 40 individuals and their families every week as well as campaigning for better integrated health and care services. We fund over 60 multi-disciplinary posts across the UK, from renal social workers and nurses to clinical psychologists and a range of therapists. Find out more at www.Britishkidney-pa.co.uk

Dr Patricia Wilkie OBE, President and Chairman, NAPP

1834686Patricia Wilkie, President and Chairman of N.A.P.P. (National Association Patient Participation) is a social scientist with a particular interest in the patient perspective and standards of patient care. This is reflected in academic work, in writing and in all her voluntary work with professional, statutory and other organisations including Medical Royal Colleges, disease organisations, charities and government committees. She is a former lay assessor on GMC fitness to practice panels, a current member of Dr Foster Ethics committee and an assessor for Modernising Scientific Careers.






Alison Austin, Personalisation and Control Lead, NHS England

Alison AustinAlison Austin is Personalisation and Control Lead in NHS England. Working in the Patient and Information Directorate, her role focuses on making patient (and carer) participation in decisions about their care a reality across the NHS. Helping to change the relationships between individuals and the health professionals that support them, through shared decision making and support for self-management, personalised care planning and personal health budgets.

Prior to this, she headed up the Department of Health’s Personal Health Budgets Team– developing the policy and overseeing the pilot programme. She has worked on health or medical related issues in a number of Government Departments including Department of Health; Medical Devices Agency; Department of Innovation, Universities and Skills; and the Treasury. She is a qualified nurse with 13 years experience working in the NHS and has a degree in molecular biology and a PhD in molecular biochemistry.


Halima Khan, Director of the Innovation Lab, Nesta

Halima Khan '14 (640x426)Halima is a Director of the Innovation Lab at Nesta, the UK’s innovation foundation. Halima works with innovators across public services, civil society and business to develop and scale new responses to social challenges, with a particular focus on ageing and health. She was responsible for the People Powered Health programme, which explored how people with long term conditions can live better by combining clinical and patient expertise with strong social networks. Halima holds a number of health and ageing advisory roles including at the Health Foundation and the Big Lottery Fund and has published ‘Five hours a day: systemic innovation for an ageing population’. Halima is a Trustee of Diabetes UK and has previously worked at the Prime Minister’s Strategy Unit, Cabinet Office and in local government.


Julie Henderson, Head of Analytical Services, Health & Social Care Information Centre (HSCIC)

Julie Henderson_photoJulie Henderson is Head of Analytical Services at the Health and Social Care Information Centre. She is responsible for a range of services, providing information to improve patient care, commissioning, clinical services, patient experience and outcomes. Previously, Julie has been involved in the implementation of major national IT systems and business change programmes within the NHS and other public sector bodies. She has worked with wide range of organisations across the private, public and third sector and has an enduring interest in governance and independent scrutiny.




Dr Junaid Bajwa, General Practitioner, NHS Greenwich CCG

Junaid BajwaDr Junaid Bajwa is a GP principal in Greenwich, London. He was on NHS Greenwich’s professional executive committee (PEC), which enabled him to assist in the commissioning and pathway redesign of a number of services (diabetes, ENT, cardiology, Referral Management Service). Through PEC, he had been seconded to the local practice-based commissioning to further assist in the development of their local cluster-specific commissioning projects. He is currently an RCGP Clinical Commissioning Champion, Vice Chair of the local LMC, and is working towards completing his Masters in Healthcare Commissioning at the University of Birmingham.

His Other responsibilities include:
• GP, CCG Board Member NHS Greenwich
• Associate in Public Health, NHS Greenwich
• Member of Greenwich’s LMC
• Member of the Clinical Senate, London
• GP Appraiser NHS SEL
• Programme Director, Greenwich VTS
• Prepare to Lead alumni, NHS London

Rick Muir, Associate Director, IPPR

IMG_1291Rick Muir is Associate Director at IPPR, leading IPPR’s research on public service reform including health, education and criminal justice. He is the author of numerous publications including Many to Many. How the relational state will transform public services. He is a local councillor in Hackney.




Beverley Matthews, Programme Delivery Lead – Long Term Conditions, NHS Improving Quality

Bev’s most recent role, prior to joining NHS Improving Quality was as Director of NHS Kidney and NHS Liver Care. A registered nurse by background, Bev has worked in the NHS in a variety of clinical and managerial roles, securing valuable experience across a variety of expertise including providing strategic leadership to partners within health communities; managing stakeholders; working across agencies; and leading forums / complex programmes.

Bev currently leads the delivery programme for two key programmes that will enhance the quality of life for people with long term conditions; the LTC Improvement Programme and the LTC Year of Care Commissioning Programme and can be found on twitter by following @bev_j_matthews

Dr Moira Fraser, Interim Chief Executive, Carers Trust

mfraser pic updatedDr Moira Fraser is currently interim CEO at Carers Trust, having joined the organisation (previously as The Princess Royal Trust for Carers) in September 2010 as Director of Policy and Research. Moira works closely with over 170 independently managed carers centres and schemes across the UK to ensure high quality innovative services to support carers. The local agenda is increasingly important, and a key area of Moira’s work is to support centres and schemes to influence local commissioning and decision making, including supporting the identification of carers through GP practices.

Moira has worked in policy and campaigning work in charities for 10 years and had previously worked at Mind, the Mental Health Foundation and RNIB.


Sue Line, Trustee Crossroads Care Coventry and Warwickshire

Sue and ChrisFollowing a serious road accident, finished a qualification for Hotel and Catering management and worked in the health service, in various capacities, for over 35 years before retiring on health ground as an Assistant Commissioning Manager in 2002.

Until recently a trustee of National Association of Patient Participation and a former Trustee of Spinal Injuries Association. Chairperson of both Patient Participation Group at Mansfield Medical Centre and Wheelchair User Group in Coventry. Currently trustee of Crossroads Care Coventry and Warwickshire and continues an interest in health issues as a tutor, assessor and trainer on the Living with Long Term Conditions Course (Expert Patient Programme). Also has been involved in writing and delivering a course for carer’s in Coventry with Crossroads Coventry & Warwickshire, called the V.I.P course. Recently was appointed to be a Lay Representative on the Quality Assurance and Enhancement Group at Warwick University Medical School, Coventry and is a member of the Coventry Access group.

Enjoys raising funds by catering for functions at the local community centre, researching family history and driving.

Chris Titley, Carer and Tutor, Expert Patient Programme

Sue and ChrisNow retired after 28 years in nursing at various levels, which included 16 years as a nurse specialist in haemophilia, and work in outpatient haematology.

Continues an interest in health matters as a tutor, assessor and trainer of tutors for the Living with Long Term Conditions Course (Expert Patient Programme), also involved with Crossroads Coventry & Warwickshire writing and delivering their course for carers, using personal experience as a carer for Sue.

A trustee of Crossroads Coventry & Warwickshire and former minute’s secretary for National Association of Patient Participation (N.A.P.P)

Enjoys reading and helps with the catering at the local community centre functions.


Trained with Dog Assistance in Disability (Dog AID) who help disabled people train their own pets in assistance, she is Sue’s help, always in attendance at meetings to pick up items which find their way onto the floor. Also helps taking gloves and coats off and any other necessary jobs.

Sandie also has a long term condition, pancreatitis.


Andy Bell, Deputy Chief Executive, Centre for Mental Health

Andy BellAndy Bell is deputy chief executive of Centre for Mental Health, a charity seeking a fairer chance in life for people facing or living with mental ill health. The Centre’s research and development work aims to inform practice, influence policy and inspire change. Andy is also a trustee of the charity YoungMinds and a senior fellow at the Institute of Mental Health at Nottingham University.





Dr Marina Lupari, Professional Lead for Primary Care and Community Nursing, Royal College of Nursing

Marina Lupari photoDr Marina Lupari is the Professional lead for Primary Care and Community nursing at the Royal College of Nursing London.

Dr. Lupari has over 20 years’ experience in nursing of which most has been within the area of Primary care and Long Term condition management. Her knowledge spans across not only the primary and community setting but also international health systems, use of research to inform practice, health economics to assist in decision-making and the use of innovation tools to assist in whole system service change.

Dr Lupari was awarded her Phd for her award winning thesis investigating the effectiveness and cost-effectiveness of a case management model for older people with multiple comorbidties in a community setting.

Kate O’Neill, Operations Director, Greater London, Alzheimer’s Society

Kate OneilKate joined the Alzheimer’s Society in 2006 and now is Operations Director for Greater London, with responsibility for the delivery of over 300 community-based services across the Capital. Ensuring people with dementia get a diagnosis – and thus appropriate support – is a key influence in the work of Kate and her London team and she strongly promotes a multi-disciplinary, partnership approach for an effective dementia care pathway. Kate is also Chair of the Pan London Dementia Action Alliance, working with a number of key organisations towards making London a dementia friendly city. With 20 years’ experience of health and social care in the voluntary sector, Kate is passionate about ensuring people affected by dementia get the specialist and high quality support and care that they need in order to live independently and well for as long as possible.





Personalised Care – A new model of care: Exploring how new technology, systems and services can help to improve patient’s lives, support self-care and reduce costs.

Risk profiling and interventions: Understanding the vital tools that can help in identifying need, target resources and interventions, and support behaviour change.

Adult Service Managers
Business Development and Investment Directors
Cardiologist / Cardiovascular Disease Nurse
Care Services Directors / Managers
Chief Executives / Executive Directors
Clinical Commissioning Groups / General Practitioners / GP Consortia
Clinical Directors / Service Mangers
Commissioning Directors / Managers / Leads LTC
Consultants in Public Health / Diet / Rehabilitation
Directors of Integrated Care
Directors / Managers of Older Peoples’ Services
Directors of Public Health
Directors of Social Care / Services
Directors of Chronic Disease Systems
Heads of Assistive Technology
Heads of Community Care Services / Community Pharmacy
Heads of Housing, Health and Community Care
Heads of Long-term Conditions
Heads of Patient Services
Heads of Preventative Technology
Heads of Telecare / Telehealth / ehealth
Knowledge Transfer Managers
Healthcare Managers
Homecare Directors
Improvement and Development Managers
Lead Cancer Managers
Medical Directors
Medical Information Officers
Personalisation Managers
Primary Care Development Managers
Research Directors / Professors
Senior Programme / Commissioning Manager LTC
Strategic Development Directors / Managers / Commissioners
Strategic Health Development Managers
Vascular Screening Project Managers

View the Programme.

Sponsorship Opportunities.

Benefits of Attending.


Phone Telephone: (0161) 376 9007            email Email: [email protected]              Book now


October 29, 2014
8:30 am - 4:45 pm
Event Category:


Open Forum Events Ltd
(0161) 376 9007
[email protected]


America Square Conference Centre
No.1, America Square, 17 Crosswall
London,EC3N 2LB
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0207 706 7700