Loading Events

« All Events

  • This event has passed.

The New Digital Strategy: Smarter Public Services

June 30, 2016 @ 8:30 am - 5:00 pm

The New Digital Strategy, 30 June 2016, London

Phone Telephone: (0161) 376 9007         Book now   Register your interest   Previous event View Programme


new digital strategy

Overview                View Programme

A new vision of public services is forming, one that puts the citizen at the very centre. The UK is set to lead the way in the digital era by utilising cutting-edge technologies to radically transform the way our services are accessed, commissioned and governed.

Expectations on what public services should deliver are rising. It is not a choice between making savings and meeting those expectations. Costs must be cut by making services better. And this is where digitalisation comes into play. This is a hugely exciting time to rethink how services are delivered so that they are easier and simpler to use. It is time to innovate, to make public services more effective and better able to meet the citizens’ needs first time and every time. A new digital strategy is being developed that will be a blueprint for the next five years of digital public services and helping to drive service transformation with smart technology and data at its heart.

“We must build a truly 21st century state: smarter, nimbler, more responsive and more accessible. The technology exists to do it, and the public expect it. It is our duty.” Minister for Cabinet Office, Matt Hancock

This conference will look at the latest strategy and thinking and how they can be applied in practice at a national, regional and local level. Previous events in this series have attracted delegates from across the breadth of the public sector offering a unique opportunity to learn from others and forge new partnerships. The agenda has been designed to be interactive as well as informative and, in the true spirit of digital, has been designed around previous attendee feedback and training needs. At The New Digital Strategy: Smarter Public Services you will learn how new technologies and new ideas can drive better public services.

CPDcertified event

More details                View Programme

Digital Public Services event, June 2015 LondonA new digital strategy is being developed that will be a blueprint for the next five years of digital public services helping to drive service transformation with smart technology, design and data at its heart.

Five years ago the establishment of the world-leading Government Digital Service drastically changed the way public services and government operate. It made digital services and information simpler, clearer and faster. Services were designed around the users’ need first and foremost and opened up greater customer insight and smarter ways of working. However, we are about to go much further.

Technology is being used to cut costs and improve our services but the potential is much greater and we are only just in the foothills. A new version of government and the public sector can be built, focused on citizens, giving them the power to take control of the way that they interact with the state.

The availability of open source data enables public services to develop content and applications that can lead to social and technological innovations, and to economic growth, making the most of its potential. It is not just public services but also business who can benefit. Smart technology and data can stimulate new markets and create jobs, local economies can be boosted by adding value to the original data provided by government. By creating an open and flexible environment for digital innovation we can be closer to unlocking digital growth. Increasingly, city governments are realising of the opportunities of Open Data platforms. The UK’s government has been pioneer allowing access to over 8,700 datasets resulting in the creation of hundreds of apps – and the approach works. The aim is to empower citizens with the resources to make cities a better place to live but also stimulate the interaction and engagement with public services.

A truly 21st century state cannot be created without building the right foundations. Superfast broadband is expected to be accessible for 95 per cent of the UK. This accessibility will allow better, cheaper and easier ways to access public services but it will also raise citizen expectancy. The government have been keen to ensure the same quality of services are provided twenty hours day, seven days a week, but are public services prepared yet for the changes greater accessibility brings? High profile strike action, such as in the NHS and rail union, poses further questions on workforce capacity, citizen safety and a gap in specialised skills. How can public services close the expectancy gap and quickly?

New technologies are changing every aspect of our lives. From how we manage our health and shop to the way we learn and interact with others. Every part of our day to day life has been digitised. Traditional forms of teaching are being challenged by new models such as MOOCs (massive online open courses) and more efficient and cheaper services have been developed by paperless transformation. An smarter, agile and more efficient UK is the future we want to build. The New Strategy for the UK: Smarter Public Services will explore how efficiencies can best be realised through online delivery of public services gaining insight into the frontiers of reform that could offer huge potential to the UK.

Benefits of Attending                  View Programme

  • Hear from those responsible for initiating and driving the new digital strategy for the UK.
  • Boost your understanding of how efficiencies can best be realised through online delivery of public services.
  • Discuss strategies to build a smarter, agile and more efficient UK.
  • Be inspired by examples of best practice from leading organisations across both public and private sectors.
  • Gain insight into the three frontiers of reform that could offer huge potential for our public services: Digital, Commercialisation and Experimentation.
  • Hear from experienced practitioners with invaluable knowledge and experience of leading innovative digital initiatives at both local and national scale.
  • Develop new ideas, new thinking and new contacts.
  • Receive up-to-date information on “government as a platform”.
  • Network with a wide range of organisations all dedicated to effecting real change in public service delivery.
  • Receive practical advice and inspiration from a range of real-life examples.
  • Gain CPD credits.

Please see Terms and Conditions.

DSDM Consortium


DSDM is a robust Agile project management and delivery framework that delivers the right solution at the right time.

DSDM has been for many years the leading, proven Agile approach, providing governance and rigour along with the agility and flexibility demanded by organisations today. The approach is the culmination of practitioners’ experience drawn from a wide range of public and private sector projects over nearly two decades.



BoardPad_Logo_CMYK_Pos 2BoardPad is the market leading solution that transforms Directors devices into highly secure, collaborative digital board and meeting packs. Administrators use Connect, BoardPad’s administration platform to easily manage, compile and instantly distribute documents to their board. BoardPad saves time and money and improves security.

To find out how BoardPad can assist in reducing the time, cost and effort required to product meeting packs, contact our dedicated Public Sector Sales Manager, James Harley, on (020) 7539 7589 or email james.harley@boardpad.com



Panlogic Ltd – Digital Engineering

Panlogic logo with cogs

Panlogic is a digital consultancy specialising in central and local government. We:
• build web sites and applications
• offer content strategy and delivery
• provide web support and maintenance services
• advise clients on how they can cut costs by adopting a ‘digital first’ approach
• run digital audits and a ‘digital value mapping’ service –designed to improve user experience and simplify clients’ workflow

We work with specialist agencies as well as large central Government projects. We’ve played a key role in the transformation of government digital communications, and helped create the GDS service design manual.




4Secure_Logo_1C_NoStrap_WO4Secure are a specialist cyber security company delivering market leading security consultancy, training & highly secure hardware & software through an agile & secure supply chain. 4Secure’s professional team of highly qualified specialists possess deep knowledge and experience across all sectors, and are able to help you design, develop & assure secure solutions.







Any change in the way public services are delivered carries potential new risks. iTrinegy’s Virtual Test Networks and Network Profiling technologies help organisations mitigate the risks of transitioning services to new IT platforms by enabling you to develop and test applications in highly realistic replicas of the real-world network, prior to actual rollout.


Being able to verify application performance and behaviour in a safe, fully controllable facsimile of the proposed production environment enables you to identify and resolve issues early in the development lifecycle and so avoid a failed deployment, expensive retrospective re-engineering costs and a damaged reputation.



SERENA-JPG 2When applications are critical to your business, trust Serena Software. We are a leading provider of Orchestrated IT solutions for the Global 2000 and you can find us in the majority of the Fortune 100 companies. Serena Software is one of the largest global Application Lifecycle Management (ALM) solution providers with more than 2,500 enterprise customers.

Serena helps the highly regulated large enterprise move fast without breaking things – increasing velocity of the software development lifecycle while enhancing security, compliance, and performance.




Rachel Coldicutt, Director of Products and Services, Doteveryone

Rachel Coldicutt headshotDoteveryone is a new of kind of digital organisation that’s here to show what’s possible: tech that does good, at scale, for the future. Rachel runs the Product and Services team, which designs and delivers digital services that put people first. Over the last 20 years, she has designed and delivered new services for BT and the BBC; led digital transformation programmes in numerous arts and cultural organisations, including the Royal Opera House and V&A; and worked as a consultant with large service organisations in finance, energy, healthcare and the third sector to create organisational change and useful, efficient digital services.







Tom Symons, Principal Researcher, Policy and Research, Nesta

Tom Symons headshotTom is a Principal Researcher in the Government Innovation team at Nesta. His research focuses on public and social innovation and he is currently undertaking research into the use of data to inform decision making and innovation in government and public services.

Prior to Nesta Tom was an Associate at Social Finance, a not-for-profit organisation that works with government, the social sector and the finance community to develop solutions to complex social problems. Tom previously worked at the Local Government Association, and before that was a Senior Researcher at the think tank New Local Government Network.




William Makower, CEO, Panlogic Ltd

William MakowerWilliam is the CEO of Panlogic and leads its consultancy and delivery practice. As a digital evangelist for the last twenty years he has guided and consulted with numerous UK government, local government and inter-government bodies with their digital transformation.

Will Danckwerts is a senior Agile trained delivery manager at Panlogic. Will has delivered major programmes for the Skills Funding Agency, the Royal National Institute for the Blind, Oxfordshire County Council, Pension and Lifetime Savings Association (previously National Association of Pension Funds) and many other digital change programmes.

Will is speaking alongside Panlogic’s client, Robert Hill, delivery manager at Oxfordshire, on a Panlogic Drupal delivery.



Rob Hill, Digital Services Manager, Oxfordshire County Council

Rob has been the Digital Services Manager at Oxfordshire for over 12 years, and is responsible for the development and maintenance of the council’s websites and front-end public applications. Oxfordshire’s public site has consistently been ranked highly by SOCITM (Better Connected Report) form many years and last year won SOCITM’s Web Award 2015.  Prior to working for Oxfordshire CC, Rob was the Intranet Development Manager for Dixons Stores Group.






Will Danckwerts, Digital Project Manager, Panlogic Ltd

Will DanckwertsWill has been responsible for a number of major web development projects at Panlogic for clients including the Skills Funding Agency, Government Digital Services, Greater London Authority and Royal National Institute of Blind People and also takes ownership of these client relationships amongst a number of others in the Panlogic portfolio. Will leads on accessible web implementation at Panlogic and is also experienced in managing the delivery of device-responsive and adaptable websites. He is trained both in Agile Scrum and Waterfall methodologies and is also studying an MBA (distance-learning) at Warwick Business School around full-time work at Panlogic.




Chris Townsend, Chief Executive, Broadband Delivery UK (BDUK)

Chris TownsendChris Townsend OBE is the CEO of Broadband Delivery UK within the Department for Culture, Media and Sport, overseeing its £1.7bn infrastructure programme. Under Chris’ leadership the programme has delivered superfast broadband to over 3.6 million homes and businesses in the UK, provided superfast broadband connection vouchers to 50,000 SMEs, and improved mobile infrastructure in many not-spot areas. Previously, Chris was the Commercial Director for the London 2012 Olympics and Marketing Director at Transport for London.








Hugh Ivory, Managing Partner, Agilesphere

Hugh IvoryHugh Ivory is a managing partner at Agilesphere, and a former DSDM Board member.  He played a key role in the development of Atern, the baseline for the current version of DSDM AgilePM®.  Recently, Hugh worked at the Government Digital Service, developing governance for digital service delivery.









Michael George, Head of Strategy & Supply Chain, Cloud and Digital, Crown Commercial Service
Mike GeorgeMike’s first job was in Supply Chain Management at Aviva, the worlds fifth largest Global, Financial Services organisation, where he worked from 2001 to 2012. In 2013 Mike joined Crown Commercial Service as a Senior Buyer and was promoted to his current position of Head of Cloud and Digital in 2015.

His current role has responsibility for over 1,000 Cloud and Digital suppliers, managing spend in excess of £600M. Mike has grown the SME presence within government technology procurement to its current state where £1 in every £2 is being spent with SME’s through the Cloud and Digital commercial vehicles.

Mike studied at both the University of Liverpool and University of East Anglia and has PhD in hydro-geochemistry,

In his spare time Mike enjoys swimming and cycling



Deborah El-Sayed, Director of Digital and Multi-Channel Development, NHS England 

Deborah is the Director of Digital and Multi Channel at NHS England. Her career spans 25 years in the NHS across primary, secondary, mental health and learning disability services. She has worked in operational delivery, innovation, service redesign and for the last 12 years specialising in digital and technology. She has won awards for innovation and excellence in public services.
Deborah is the Senior Responsible Officer for NHS Choices/ NHS.Uk, Widening Digital Participation for citizens as well as digital programmes supporting the development of urgent care. She has a specific interest in exploring the use of AI, machine learning and cutting edge technology to drive the best possible delivery of care. As well as her national role Deborah is engaged with a number of local NHS organisations. She is on the Board of the North Stafford Combined Healthcare Trust’s Digital by Choice Transformation Programme, the London Digital Health Institute and is an active speaker and advisor to Health Tech Women UK.
In her spare time Deborah chairs and is part of the team delivering the ‘Making Space’ community development programme in her home town of New Tredegar in South Wales. She is also a member of Lions international.



Dr Aleksej Heinze, Senior Lecturer at Salford Business School, University of Salford

Aleksej-HeinzeDr Aleksej Heinze is an award winning Senior Lecturer with a wealth of blended learning teaching and research experience in a variety of subjects mostly concerned with the use of Information Technologies to benefit business.

He has a breadth of experience of leading projects with small local organisations for example, in the use of Search Engine Optimisation and Social Media Marketing, as well as on national and international projects – for example – Passport to Trade 2.0 – a project developing business culture guides, including Social Media Etiquette, across 31 European countries –http://businessculture.org.

Working in multinational teams he has developed online learning material in the areas of Enterprise Cultural Heritage www.enterpriseculturalheritage.org and regional innovation policy practice www.knowledgecities.eu. Most recently, he has been working on the Joint European Masters in Digital and Social Media Marketing (JEMSS) project to develop a series of MOOCs (Massive Open Online Courses) in Digital and Social Media Marketing – http://mastersindigitalmarketing.org

Booking Information

If you would like assistance registering your place please contact Evi Petkuna on 0161 376 9007 and we will be happy to assist.

Discounts for 3 or more delegates are available.

Want to pay by invoice? If you select your tickets and click on the green Register button. Once you’re through to the registration page, you can switch payment method from Credit/ Debit Card to Pay by Invoice– if you get stuck please call us on 0161 376 9007 and we will be happy to help.

Professionals from across the public, private and third sectors. Job titles include:

Business Analysts
Central Government
Chief Digital Officers
Chief Executives
Chief Information Officers
Chief Technology Officers
Development Managers
Digital Champions/Managers
Digital Strategy Leads
Directors of Commissioning/Procurement
Directors of Communications
Directors of Efficiency and Improvement
Directors of Finance
Directors of Modernisation and Performance
Directors/Heads of enterprise and innovation
Directors/Heads of Technology
E-government leads
Heads of Business Management/Transformation
Heads of Change Management
Heads of Customer Service
Heads of Digital
Heads of Economic Development
Heads of eGovernment
Heads of Growth and Regeneration
Heads of ICT
Heads of Information Assurance/Governance
Heads of Innovation
Heads of Insight
Heads of Inward Investment
Heads of IT Infrastructure
Heads of IT Security
Heads of Planning
Heads of Policy/Strategy
Heads of Research and Innovation
Health and Social Care
Higher Education
Informatics Leads
IT Directors/Managers
Local Authority officials
Local Businesses
Local Enterprise Partnerships
Operations Managers
Programme/Project Directors
Project and Programme Managers
Project Director/Programme/Portfolio Managers
Senior Managers
Strategic Directors
Virtual Services Managers
Web Directors/Managers

America Square Conference Centre
No. 1 America Square

Hotel 1:
Novotel London Tower Bridge: Rooms from £196 http://www.novotel.com/gb/hotel-3107-novotel-london-tower-bridge/index.shtml

Hotel 2:
Grange City Hotel: Rooms from £194 http://www.grangehotels.com/booking/?property=G14

Hotel 3:
The Chamberlain Hotel: Rooms from £119 http://www.thechamberlainhotel.co.uk/

View the Programme.

Sponsorship Opportunities.

Benefits of Attending.


Phone Telephone: (0161) 376 9007      email Email: tickets@openforumevents.co.uk         Book now


Open Forum Events Ltd
(0161) 376 9007


America Square Conference Centre
No.1, America Square, 17 Crosswall
London,EC3N 2LB
+ Google Map
0207 706 7700