Patient Safety: Safer Culture - Safer Systems

  • Tuesday, 23 November 2021
  • Ambassadors Hotel, Bloomsbury, London
  • 08:25 - 16:35
150+
Conference
Attendees
10
CPD
Credits
15+
Expert Speakers
20+
Sponsors & Supporters
  • Overview

The Patient Safety Strategy was designed around an ethos of learning and acting when things go wrong. The ambition is to make the NHS the safest system in the world to receive healthcare and it is thought that the implementation of the strategy could save nearly 1000 extra lives per year from 2023/24, whilst saving £100 million in care costs.

One year on and the first annual progress report has been published. Despite the challenges posed by the COVID-19 pandemic, improvements have been made against the ambitions laid out in the strategy. Although the virus has impacted the strategy's pace of implementation, the patient safety incident management system (PSIMS) is scheduled to be rolled-out in early 2021, progress has been made towards involving patients and carers in their own safety; as well as integrating digital technology and embedding patient safety in education across NHS settings.   

Delegates will take away the following benefits of attending this face-to-face conference:

  • 10 CPD Points.
  • Updates on progress made across health care settings over the last year to improve patient safety, with consideration given to the pressures NHS services responded to during the COVID-19 pandemic.
  • Network, share knowledge and develop best practices for embedding patient safety standards across healthcare settings and education with NHS leaders, World Health Organisation (WHO) consultants, senior clinicians and University Hospital directors.
  • Develop further understanding of initiatives such as the new patient safety incident response framework (PSIRF) and other programmes being introduced to support constructive reviews of circumstances where care does not go as intended, openly - without fear of inappropriate sanction, supportive of those affected, with the guiding principal of improving services; as well as accessing materials and sharing recurrent investigative themes/recommendations on reducing claims and improving claims risk management.
  • Learn from case studies of NHS Trusts adopting digital technologies to improve patient safety, outlining the journey from concept, to planning and integration.
  • Confirmed Speakers

Event Supporters

  • Event Programme

08:30

Registration and Coffee in the Networking Area

09:00

Chair’s Opening Address

  • Helen Hughes, Chief Executive, Patient Safety Learning (confirmed)

Helen is an experienced leader in organisational effectiveness and transformational change. She has held healthcare leadership roles globally with the World Health Organisation(WHO) where she led the global 'Patients for Patient Safety' programme and in the UK, where she serves as Chief Executive of the National Patient Safety Agency. Helen has also held leadership positions at the Equality and Human Rights Commission (EHRC), Parliamentary Health Services Ombudsman and the Charity CommissionHer passion for improved patient safety is informed by personal family insight into the impact of unsafe care and the ineffectiveness of organisational responses to learn from error.

09:30

Keynote Address

  • Catherine Dale, Programme Director - Patient Safety and Experience, Health Innovation Network (confirmed)

Catherine Dale has nearly twenty years’ experience in the NHS in London, including more than fifteen years in service improvement and transformation roles. Catherine is the co-lead for the national patient safety collaborative programme enhancing reliable care for deteriorating patients. She is an expert in the quality improvement methodology Experience-Based Co-Design (EBCD) and developed the Point of Care Foundation's EBCD toolkit. In 2017 she taught on the Institute for Healthcare Improvement’s inaugural ‘Co-design College’ in Boston, USA. Catherine has a Masters in Business Psychology and served as a Labour Councillor in the London Borough of Southwark from 2014 to 2018.

09:50
  • Justine Sharpe, Regional Safety and Learning Lead (London), NHS Resolution (confirmed)
"Learning from Claims: NHS Resolution Insights"

Sharing the recurrent investigative themes and recommendations from NHS Resolution to reduce claims. Gain an understanding of why patients and families claim and what patients and staff want following harm. Hear and access free support materials to improve claims risk management that can be applied locally to support improve both patient and staff safety.

10:10

Headline Supporter

10:30

Question and Answer Session

Catherine Dale, Programme Director - Patient Safety and Experience, Health Innovation Network (confirmed)

Justine Sharpe, Regional Safety and Learning Lead (London), NHS Resolution (confirmed)

Speaker TBC

10:45

Coffee in the Networking Area

11:30

Jen Gilroy-Cheetham (confirmed)

"A Lived Experience"

Jen Gilroy-Cheetham’s life changed forever six months after having her second child. Jen was diagnosed with a rare neuroendocrine tumour and advised she would need to undergo open surgery to have half of her stomach removed. Complications led to a intensely challenging set of circumstances that Jen, now recovered, shares as her experiences as a patient from a hospital bed - watching all of the healthcare staff around her - actors on a stage - doing what they could to make her feel safe. In reliving her journey, Jen highlights what’s needed within a healthcare setting to deliver patient safety.

11:50

Amelia Newbold, Risk Management Lead, Browne Jacobson (invited)

"The Patient Safety Incident Response Framework"

The Patient Safety Incident Response Framework (PSIRF) will support the NHS to operate systems, underpinned by behaviours, decisions and actions, that assist learning and improvement, and allow organisations to examine incidents openly without fear of inappropriate sanction, support those affected and improve services.

12:10

Case Study

This slot is reserved for organisations looking to engage delegates with services and opportunities that compliment conference presentation and discussion panel topics. If you're interested in delivering a Case Study, contact us on 0161 376 9007.

12:30

Question and Answer Session

Jen Gilroy-Cheetham, Sharing her patient experience (confirmed)

Amelia Newbold, Risk Management Lead, Browne Jacobson (invited)

Speaker TBC

12:45

Lunch in the Networking Area

We'll be working with venues to ensure lunch at our events is as delicious as ever and caters for a range of dietary preferences - whilst being served in a safe and seamless manner. Some of the new measures we will be introducing to this effect are:

  • One-way queuing systems with safe distancing in operation.
  • Individual snacking bags containing fruit, trail mix and sweets provided on arrival - this will prevent people mixing around snack bars during networking breaks.
  • Individually portioned dishes and pre-sealed cutlery will be served at collection points.  

Where possible, we will request food is sourced locally to reduce food miles, use seasonal vegetables, red tractor certified meat and eggs from free range hens.

13:45

Chair's Afternoon Address

  • Helen Hughes, Chief Executive, Patient Safety Learning (confirmed)
"How is Education and Training Improving Patient Safety? How Much More Needs to Be Done? "

Patient safety should be a thread of learning that connects all staff working in the NHS, across all disciplines, from apprentice and undergraduate right through to retirement. The NHS cannot expect to achieve improvements in patient safety if it is not embedded within education curriculums and training.

14:00
  • Helen Higham, Co-Director of the Oxford Patient Safety Academy and Consultant Anaesthetist, Oxford University Hospitals NHS Trust (confirmed)
"Human Factors Approach to Patient Safety"

The Patient Safety Academy has been formed from collaboration between two research groups in the University of Oxford, with expertise in patient safety, human factors/ergonomics and improvement science; the Quality, Reliability, Safety and Teamwork Unit (QRSTU) and Oxford Simulation Teaching and Research (OxSTaR) Project involves provision of human factors patient safety training to all team members involved in a project. The PSA team provide support which enables the staff to choose the areas of concern they want to focus on, work together to generate potential solutions and then trial these solutions. The result is staff–led projects with improvements which fit their service and with successes and learning they can share with other teams.

14:20

Case Study

This slot is reserved for organisations looking to engage delegates with services and opportunities that compliment conference presentation and discussion panel topics. If you're interested in delivering a Case Study, contact us on 0161 376 9007.

14:40

Question and Answer Session

Helen Hughes, Chief Executive, Patient Safety Learning (confirmed)

Helen Higham, Co-Director of the Oxford Patient Safety Academy and Consultant Anaesthetist, Oxford University Hospitals NHS Trust (confirmed)

Speaker TBC

15:00

Afternoon Refreshment Break

15:20

Speaker TBC

"Safety Leadership and Learning from other Healthcare Systems for Implementation"

Although healthcare systems differ from country to country, improving patient safety encounters similar challenges. The NHS can benefit from exploring successful practices from elsewhere in the world and learn from what has not worked so well. 

15:40

Case Study

This slot is reserved for organisations looking to engage delegates with services and opportunities that compliment conference presentation and discussion panel topics. If you're interested in delivering a Case Study, contact us on 0161 376 9007.

16:00

Speaker TBC

Presentation synopsis coming soon...

16:20

Question and Answer Session

16:35

Chair’s Closing Remarks and Event Close

  • Register for event

Having difficulty paying through Eventbrite? If you would like assistance registering your place please contact me on 0161 376 9007 and i'll be happy to assist. If you are awaiting funding you can request us to hold your place today to ensure you do not miss out.

Discounts for 3 or more delegates are available.

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Luke Boulter
  • Gain 10 CPD Points.
  • Learn more about programmes and new ways of working being being introduced to meet ambitions set out in the NHS Patient Safety Strategy, including the new Patient Safety Incident Response Framework (PSIRF) superseding the current Serious Incident Framework; the patient safety specialists initiative, national patient safety syllabus and Patient Safety Incident Management System (PSIMS).
  • Network, share knowledge and develop best practices for embedding patient safety ethos across healthcare and learning settings with NHS leaders, World Health Organisation (WHO) consultants, Health Education England, policy makers, academics, senior clinicians and hospital directors.
  • Learn about the role of the 15 Academic Health Science Networks (AHSN) and the Patient Safety Collaboratives (PCNs) as delivery agents of the Patient Safety Strategy; developing new ideas and ways of working with the potential to make a big impact on patient safety - reducing mortality rates, length of hospitalisations and cost of services.
  • Develop a deeper understanding of how human factors can be applied to improve patient safety.
  • Identify institutional opportunities to allow staff to examine incidents where care does not go as planned openly, without fear of inappropriate sanction, in a manner that supports those affected and improves service(s) provision.
  • Listen to recurrent investigative themes and recommendations from NHS Resolution as to how learning and improvements can be made in the face of patients and families claiming against the NHS in circumstances where care does not go as intended - access free support materials to improve claims risk management that can be applied locally to improve both patient and staff safety.
  • Learn from case studies of NHS Trusts adopting digital technologies like apps and remote monitoring devices to improve patient safety, outlining the journey from concept to planning and ultimately integration. 
  • Contact Details
  • Supporters
  • Venue
  • Featured Events
  • Downloads
  • Who will attend

Contact Details

Supporters

Venue

Ambassadors Hotel, Bloomsbury, London

Ambassadors Hotel, Bloomsbury, London

Overlooking a quaint Dickensian lane in the Bloomsbury literary district, this 19th-century hotel with a grand exterior and a modern contemporary interior is a 5-minute walk from Euston tube and train station.

Featured Events

  • A New Strategy for Patient Safety-Insight, Involvement, Improvement

    • 16 October 2019
    • 08:30 - 16:30
    • The Studio, Manchester

Downloads & Resources

  • Open Forum Events Sponsorship Brochure
    Open Forum Events offer a number of partnership, sponsorship and exhibition opportunities that can meet your marketing and business development needs.
  • NHS Patient Safety Strategy.pdf
    NHS Patient Safety Strategy.pdf

who will attend

Academics/Researchers
Anaesthetists
Chairs/Members of CCGs
Chief Clinical Operations Officers
Chief Executives
Chief Medical Officers
Clinical Directors
Clinical Standards & Patient Experience
Directors of Infection Prevention and Control
Directors of Public Health
Directors/Heads of Service Improvement
Directors/Heads of Strategic Development
Directors/Managers of Commissioning
Estate and Facilities Managers
General Practitioners
HCAI Managers
Heads of Charities
Heads of Innovation
Heads of Maternity Services
Heads of Nursing

Heads of Patient Care
Heads of Patient Safety
Heads of Pharmacy
Heads of Quality & Care
Heads of Risk & Compliance
Health & Safety Managers
HR Directors/Managers
Infection Control Leads
Inspection Managers
Medical Directors
Microbiologists
Patient Experience Leads
Patient Safety Managers
Programme Directors
Specialist Nurses
Surgeons
Trust Board Members
Ward Managers