Managing Accident and Emergency: Averting an NHS Crisis
- 26 February 2014
- 08:30 - 16:00
- Contact us for venue
COVID patients will continue to be admitted to hospital in addition to the seasonal surge of non-COVID acute admissions; a vast backlog of elective activity, an ageing population, more people living with multiple complex needs and NHS staff burnout are all exerting new demands on the NHS. Urgent care providers have adopted strategic response plans and adopted digital technologies at an incredible pace to ensure patients receive the best possible care amidst these exceptional circumstances - empowering many frontline workers to make small changes that had a huge impact on a Trust's capability to cope with the intense pressure. Post-pandemic, NHS organisations will look to work in more integrated, preventative models to ensure patients are able to receive the appropriate care, promptly and in the right setting.
This conference is the seventh in a series of annual events focusing on patient flow in UEC. Delegates will take away the following benefits of attending:
The NHS Long Term Plan is driving forward the transition from reactively providing appointments to proactively caring for people in the communities the NHS serves. Primary Care Networks (PCNs) are small enough to provide the personal, trusted care valued by patients and GPs, but large enough to have impact and economies of scale through better collaborations between practices and others in the local health and social care system. PCNs will be expected to provide several national service specifications: structured medication reviews, enhanced health in care homes, supporting early cancer diagnosis'; anticipatory care, cardiovascular disease case-finding and taking locally agreed action to tackle health inequalities.
Modelling tools designed to improve the efficiency of factories have been adapted to support the resource needs and patient flow at Addenbrooke's Hospital in Cambridge during the pandemic.
Building on the hospitals existing model, the system developed by Cambridge University's Institute for Manufacturing uses 'discreet event simulations' to predict patient flow, waiting times, bed availability, staff shortages and stock availability in the event of a surge in COVID-19 cases - identifying where bottlenecks might occur and projecting where the hospital might need to scale-up beds, ventilators, oxygen and staff. This presentation will provide insight into the modelling used in Cambridge and the transferable benefits of the simulation methodology for regional hospitals in predicting a wide range of essential hospital resources during further possible waves of COVID-19 patients.
The Directory of Services – or ‘DoS’ – is a web-based directory integrated with NHS Pathways that is automatically accessed if the patient does not require an ambulance or to be seen by any attending clinician in urgent and emergency care. This presentation will outline how the DoS supports clinicians, call handlers, commissioners and patients, through:
eConsult Health Limited create digital platforms developed by clinicians. They deliver a range of triage and consultation services to primary care and emergency care - their primary care product, eConsult, is the leading online consultation platform in the NHS. eTriage is designed to automatically check in and triage patients upon arrival to an urgent or emergency department, speeding up the streaming process, identifying sick patients earlier, reducing the waiting time and time to treatment within the department and delivering improved patient journeys.
NHS Service Finder is a free to use, web-based search tool developed by NHS Digital. It helps facilitate conversations between Health Care Professionals by making it easier to find reliable information about health and social care services - it works on any device and is available to all who are involved in delivering patient care.
MiDoS is a fully featured Directory of Services platform, with a highly configurable web-based user interface, allowing the import, export and management of health, local authority, and third sector service information. Designed to assist the public, call handlers, health and social care professionals to find the most appropriate care for themselves, their patient or service user by seamlessly searching across multiple service directories and filtering the results to match commissioning arrangements. Self-service gap analysis and business intelligence informs commissioning decisions. Available via web, mobile or API, MiDoS is the most versatile and widely used service finding solution in the NHS.
We'll be working with venues to ensure lunch at our events is as delicious as ever and caters for a range of dietary preferences - whilst being served in a safe and seamless manner. Some of the new measures we will be introducing to this effect are:
Where possible, we will request food is sourced locally to reduce food miles, use seasonal vegetables, red tractor certified meat and eggs from free range hens.
Galen is a privately owned global pharmaceutical company, marketing medicines worldwide in the areas of pain management, dermatology and gastroenterology. Established in 1968, with headquarters in Craigavon, Northern Ireland, Galen work in partnership with healthcare professionals and patients to advance human health.
Patients using unscheduled urgent care services across the UK are set to benefit from the Electronic Prescribing Service (EPS). The EPS allows prescribers to send prescriptions electronically to a dispenser of the patient's choice; it reduces unnecessary paperwork and improves stock control for dispensers as well as facilitating more convenient collection for patients without having to leave their home - all the while, enabling out of hours/urgent care services to spend more time treating patients.
2020 Delivery’s sole focus is improving public services for users and tax payers. They have worked with healthcare planners, commissioners and providers to improve flow across all types of patient pathways - for example, emergency and elective, cancer and other specialties alike, inpatients and outpatients. The knowledge they have have generated over the last decade, coupled with their "D5" improvement approach, allows them to be action - rather than analysis, focused. 2020 Delivery aim to make a difference to performance within a week.
This presentation will provide an overview of the London 999/111 and Urgent Care Integration Programme - integrated regional approach to the commissioning of 999 and 111 services designed to support bringing about significant economies of scale and quality improvements across UC in London; as well as setting-out the strategic vision for urgent and emergency care services in the capital.
The Community Pharmacist Consultation Service (CPCS) was developed to progress the integration of community pharmacists into local NHS urgent care services. This presentation will provide an overview of the CPCS, how it is working with NHS 111 and how it's supporting the wider provision of urgent and primary care services. The future development of the service will also be discussed, building on pilots within general practice and those planned for urgent treatment centres.
Eileen Sutton, Head of UEC Improvement & London Regional NHS 111/IUC Lead, NHS England, NHSE London Region/Healthy London Partnership (awaiting diary confirmation)
Natalie McKee, Head of Urgent Care, Lincolnshire Community Health Services NHS Trust (LCHS) (invited)
Having difficulty paying through Eventbrite? If you would like assistance registering your place please contact me on 0161 376 9007 and i'll be happy to assist. If you are awaiting funding you can request us to hold your place today to ensure you do not miss out.Discounts for 3 or more delegates are available.
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If you are awaiting funding you can request us to hold your place today to ensure you do not miss out.
Which email address are we sending the offline booking form for Supporting Patient Flow in Urgent Care: Right Care-Right Place-Right Time?