Supporting Patient Flow in Urgent Care: Right Care-Right Place-Right Time

  • Tuesday, 21 September 2021
  • The Royal National Hotel, London
  • 09:25 - 17:00
150+
Conference
Attendees
10
CPD
Credits
10+
Expert Speakers
20+
Sponsors & Supporters
  • Overview

COVID patients will continue to be admitted to hospital in addition to the seasonal surge of non-COVID acute admissions; a vast backlog of elective activity, an ageing population, more people living with multiple complex needs and NHS staff burnout are all exerting new demands on the NHS. Urgent care providers have adopted strategic response plans and adopted digital technologies at an incredible pace to ensure patients receive the best possible care amidst these exceptional circumstances - empowering many frontline workers to make small changes that had a huge impact on a Trust's capability to cope with the intense pressure. Post-pandemic, NHS organisations will look to work in more integrated, preventative models to ensure patients are able to receive the appropriate care, promptly and in the right setting. 

This conference is the seventh in a series of annual events focusing on patient flow in UEC. Delegates will take away the following benefits of attending:

  • 10 CPD Points.
  • Solutions to the challenges causing congestion in patient flow. Explore the results of introducing simple, automated bed management systemspatient flow digital apps and simulation modelling working in tandem with centralised hubs to report on the live status of factors that could cause delays to a patient's transfer or discharge.
  • Learn more about new models of delivering urgent and emergency care introduced over the past year or included in the NHS Long Term Plan. Hear findings from pilots establishing NHS 111 as the first point of contact in accessing GPs, mental health services, urgent care centres and emergency care - building on how the NHS 111 system directed patients to the most appropriate clinical service during the pandemic; as well as exploring GP-led facilities offering local and accessible urgent care for patients that do not need to attend hospital and new 24/7 rapid-response, multi-disciplinary teams established to prevent unnecessary hospital admissions.
  • Engage with innovative programmes and technological advancements in streamlining patient flow, including digital prescription services, dedicated bed preparation teams allowing nurses to concentrate on clinical tasks and caregiving. Advanced modelling systems used to predict the regional availability of essential hospital resources like bed capacity and PPE, as well as innovative real-time location sensor (RTLS) assisted tracking within hospital estates - auditing the number of interactions between staff and possible/confirmed COVID-19 patients, benefitting overall infection control and subsequently improving patient flow.
  • Confirmed Speakers

  • Event Programme

08:30

Registration and Coffee in the Networking Area

09:25

Chair’s Opening Address

  • Ruth Passman, Duty Operations Director, NHS England & NHS Improvement (confirmed)
09:30

Dr Amit Sharma, GP Partner, Brookside Group Practice & Clinical Director, Wokingham West PCN (confirmed)

"Exploring the Role of Primary Care Networks in Urgent Care Provision"

The NHS Long Term Plan is driving forward the transition from reactively providing appointments to proactively caring for people in the communities the NHS serves. Primary Care Networks (PCNs) are small enough to provide the personal, trusted care valued by patients and GPs, but large enough to have impact and economies of scale through better collaborations between practices and others in the local health and social care system. PCNs will be expected to provide several national service specifications: structured medication reviews, enhanced health in care homes, supporting early cancer diagnosis'; anticipatory care, cardiovascular disease case-finding and taking locally agreed action to tackle health inequalities.  

09:50
  • Dr Ajith Parlikad, Head of Asset Management Group, University of Cambridge (confirmed)
"Patient Flow Modelling"

Modelling tools designed to improve the efficiency of factories have been adapted to support the resource needs and patient flow at Addenbrooke's Hospital in Cambridge during the pandemic.

 

Building on the hospitals existing model, the system developed by Cambridge University's Institute for Manufacturing uses 'discreet event simulations' to predict patient flow, waiting times, bed availability, staff shortages and stock availability in the event of a surge in COVID-19 cases - identifying where bottlenecks might occur and projecting where the hospital might need to scale-up beds, ventilators, oxygen and staff. This presentation will provide insight into the modelling used in Cambridge and the transferable benefits of the simulation methodology for regional hospitals in predicting a wide range of essential hospital resources during further possible waves of COVID-19 patients.

10:10

Main Sponsor

10:30

Question and Answer Session

Dr Ajith Parlikad, Head of Asset Management Group, University of Cambridge (confirmed)

Dr Amit Sharma, GP Partner, Brookside Group Practice & Clinical Director, Wokingham West PCN (confirmed)

Speaker TBA

10:50

Coffee in the Networking Area

11:35
  • Annie Sayer, National Directory of Services (DoS) Programme Manager, NHS England and NHS Improvement (confirmed)
"Directory of Services for Urgent and Emergency Care"

The Directory of Services – or ‘DoS’ – is a web-based directory integrated with NHS Pathways that is automatically accessed if the patient does not require an ambulance or to be seen by any attending clinician in urgent and emergency care. This presentation will outline how the DoS supports clinicians, call handlers, commissioners and patients, through:

  • Providing real-time data about about available services and clinicians across all care settings that are available as close to a patient's home as possible. 
  • An interoperable system that means patients only need to describe their symptoms once, enabling them to be directed to the correct available service for them without without repeat triage. 
  • Reducing the burden on urgent, emergency and secondary care settings by reducing unnecessary ambulance call outs and hospital referral.
  • Collecting and reporting data on the demand and supply of health care skills.  
11:55

Case Study

Krista Burslam, Clinical Director for Urgent & Emergency Care, eConsult (confirmed)
Dr Mark Harmon, Brand & Strategy Director / Doctor, eConsult (confirmed)

eConsult Health Limited create digital platforms developed by clinicians. They deliver a range of triage and consultation services to primary care and emergency care - their primary care product, eConsult, is the leading online consultation platform in the NHS. eTriage is designed to automatically check in and triage patients upon arrival to an urgent or emergency department, speeding up the streaming process, identifying sick patients earlier, reducing the waiting time and time to treatment within the department and delivering improved patient journeys.

12:15
"NHS Service Finder: Improving Access to Health and Social Care Information"

NHS Service Finder is a free to use, web-based search tool developed by NHS Digital. It helps facilitate conversations between Health Care Professionals by making it easier to find reliable information about health and social care services - it works on any device and is available to all who are involved in delivering patient care.

12:35

Case Study

MiDoS (confirmed)

MiDoS is a fully featured Directory of Services platform, with a highly configurable web-based user interface, allowing the import, export and management of health, local authority, and third sector service information. Designed to assist the public, call handlers, health and social care professionals to find the most appropriate care for themselves, their patient or service user by seamlessly searching across multiple service directories and filtering the results to match commissioning arrangements.  Self-service gap analysis and business intelligence informs commissioning decisions. Available via web, mobile or API, MiDoS is the most versatile and widely used service finding solution in the NHS.

12:55

Question & Answer Session

Annie Sayer, National Directory of Services (DoS) Programme Manager, NHS England and NHS Improvements (confirmed)

eConsult (confirmed)

Ruth Hammond, Product Manager, NHS Digital (confirmed)

MiDoS (confirmed)

13:15

Lunch in the Networking Area

We'll be working with venues to ensure lunch at our events is as delicious as ever and caters for a range of dietary preferences - whilst being served in a safe and seamless manner. Some of the new measures we will be introducing to this effect are:

  • One-way queuing systems with safe distancing in operation.
  • Individual snacking bags containing fruit, trail mix and sweets provided on arrival - this will prevent people mixing around snack bars during networking breaks.
  • Individually portioned dishes and pre-sealed cutlery will be served at collection points.  

Where possible, we will request food is sourced locally to reduce food miles, use seasonal vegetables, red tractor certified meat and eggs from free range hens.

14:10

Chair’s Afternoon Address

  • Ruth Passman, Duty Operations Director, NHS England & NHS Improvement (confirmed)
14:15

Case Study

Galen (confirmed)

Galen is a privately owned global pharmaceutical company, marketing medicines worldwide in the areas of pain management, dermatology and gastroenterology. Established in 1968, with headquarters in Craigavon, Northern Ireland, Galen work in partnership with healthcare professionals and patients to advance human health.

14:35
"Electronic Prescription Service"

Patients using unscheduled urgent care services across the UK are set to benefit from the Electronic Prescribing Service (EPS). The EPS allows prescribers to send prescriptions electronically to a dispenser of the patient's choice; it reduces unnecessary paperwork and improves stock control for dispensers as well as facilitating more convenient collection for patients without having to leave their home  - all the while, enabling out of hours/urgent care services to spend more time treating patients.

14:55

Case Study

2020 Delivery (confirmed)

2020 Delivery’s sole focus is improving public services for users and tax payers. They have worked with healthcare planners, commissioners and providers to improve flow across all types of patient pathways - for example, emergency and elective, cancer and other specialties alike, inpatients and outpatients. The knowledge they have have generated over the last decade, coupled with their "D5" improvement approach, allows them to be action - rather than analysis, focused. 2020 Delivery aim to make a difference to performance within a week.

15:15

Question and Answer Session

Galen (confirmed)

2020 Delivery (confirmed)

Speaker TBA

15:30

Afternoon Refreshment Break

15:40

Eileen Sutton, Head of UEC Improvement & London Regional NHS 111/IUC Lead, NHS England, NHSE London Region/Healthy London Partnership (awaiting diary confirmation)

This presentation will provide an overview of the London 999/111 and Urgent Care Integration Programme - integrated regional approach to the commissioning of 999 and 111 services designed to support bringing about significant economies of scale and quality improvements across UC in London; as well as setting-out the strategic vision for urgent and emergency care services in the capital.

16:00

Natalie McKee, Head of Urgent Care, Lincolnshire Community Health Services NHS Trust (LCHS) (awaiting diary confirmation)

"Urgent Care Streaming"
16:20

Speaker TBA

"The Community Pharmacist Consultation Service: Building Urgent and Primary Care Capacity"

The Community Pharmacist Consultation Service (CPCS) was developed to progress the integration of community pharmacists into local NHS urgent care services. This presentation will provide an overview of the CPCS, how it is working with NHS 111 and how it's supporting the wider provision of urgent and primary care services. The future development of the service will also be discussed, building on pilots within general practice and those planned for urgent treatment centres.

16:40

Question and Answer Session

Eileen Sutton, Head of UEC Improvement & London Regional NHS 111/IUC Lead, NHS England, NHSE London Region/Healthy London Partnership (awaiting diary confirmation)

Natalie McKee, Head of Urgent Care, Lincolnshire Community Health Services NHS Trust (LCHS) (invited)

16:55

Chair’s Closing Remarks and Event Close

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Luke Boulter
  • Gain 10 CPD Points.
  • Take away new approaches and solutions to current pressures compounding within UEC and congesting patient flow.
  • See examples of scalable innovations adopted by NHS Trusts that have supported and improved patient flow, including automated bed management systems, advanced modelling used to predict the availability of essential hospital resources like PPE and bed capacity weeks and months in advance; as well as digital apps and patient flow command centres pinpointing the live status of factors that cause congestion in patient flow.
  • Learn more about digital initiatives like the Directory of Services, Electronic Prescription Service, NHS Service Finder and other digital platforms developed to support triage and consultation services that are benefiting both patients and staff by guiding referrals, removing cumbersome paperwork, reducing hospital admissions and facilitating closer work across healthcare settings.
  • Explore advanced modelling systems used to predict the regional availability of essential hospital resources like bed capacity and PPE in order to improve patient flow.   
  • Learn how NHS Long Term Plan initiatives will improve UEC service provision through the implementation of Same Day Emergency Care (SDEC) services across 100% of type 1 emergency departments; 24/7 urgent care services providing medical advice remotely and if necessary refer directly to Urgent Treatment Centres and other services, as well as concentrating efforts to reduce the length of stay for patients in hospital longer than 21 days.
  • Develop knowledge of primary and community care services designed to improve public health and provide preventative/primary treatment before emergency care is required.   
  • Explore the Urgent Treatment Centre and Primary Care Network models, as well as the Community Pharmacist Consultation Service.
  • Contact Details
  • Sponsors
  • Supporters
  • Venue
  • Featured Events
  • Downloads
  • Who will attend

Contact Details

Sponsors

Supporters

Venue

The Royal National Hotel, London

The Royal National Hotel, London

Offering breathtaking views across Russell Square the hotel is within easy walking distance to the British Museum. Well located with Russell Square underground station a 2 minute walk away.

Featured Events

  • Managing Accident and Emergency: Averting an NHS Crisis

    • 26 February 2014
    • 08:30 - 16:00
    • Contact us for venue
  • Urgent Care: Reducing Avoidable Admissions

    • 09 September 2015
    • 08:30 - 16:15
    • Manchester Conference Centre
  • Transforming Urgent and Emergency Care: Safer, Better, Faster

    • 29 September 2016
    • 08:30 - 17:00
    • Manchester Conference Centre
  • Urgent Care: Improving Patient Flow

    • 21 September 2017
    • 08:30 - 16:30
    • Manchester Conference Centre
  • 4th Annual Urgent Care Conference: Delivering Integrated Solutions

    • 26 September 2018
    • 08:30 - 15:45
    • etc.venues, Manchester
  • Urgent and Emergency Care: Facilitating Patient Flow

    • 08 October 2019
    • 08:30 - 16:30
    • Manchester Hall

Downloads & Resources

  • Open Forum Events Sponsorship Brochure
    Open Forum Events offer a number of partnership, sponsorship and exhibition opportunities that can meet your marketing and business development needs.

who will attend

  • Chairs
  • Chief Executives
  • Chief Medical Officers
  • Clinical/Medical Directors
  • Councillors
  • CSU Managing Directors
  • Director/Head of Social Care
  • Director/Head Primary Health Care Team
  • Directors of Children's Services
  • Directors of HR
  • Directors of Nursing
  • Directors of Specialist Units
  • Directors/Heads of Commissioning/Procurement
  • Directors/Heads of HR
  • Directors/Heads of Service Improvement
  • Directors/Heads of Strategic Development
  • Emergency Care Leads
  • GPs
  • Heads of Ambulance Trusts
  • Heads of Clinical Commissioning Groups
  • Heads of Urgent Care Boards
  • Health and Wellbeing Boards member
  • Independent Living Teams
  • Integrated Care Leads
  • Local Authority Health Professionals
  • Members System Resilience Groups
  • Members Urgent and Emergency Care Networks
  • NHS England Area Directors
  • NHS England Directors of Commissioning Operations
  • NHS England Regional Directors
  • NHS Trust Board Chairs
  • NHS Trust Directors and Senior Managers
  • Nursing Managers
  • Practice Managers
  • Service Development Teams
  • Social Workers
  • Supported and Sheltered Housing Teams