Digital Public Services: Simpler. Quicker. More Engaging.
- 08:30 - 16:30
- Manchester Conference Centre
Aviv leads design and innovation projects across the Innovation Unit’s whole portfolio and manages the service design studio.
A trained designer and social researcher, Aviv specialises in service design, research and creative facilitation. Aviv designs and leads service redesign projects, and develops our tools and methods for innovation.
Aviv has recently led our service design work on Prevention Matters, helping older people to remain independent and resilient in their communities; Mumspower, helping mums-to-be access better support during pregnancy; Shaping A Healthier Future, designing new types of hospitals in London, to replace existing hospitals; and Reimagining the future museum, with Smithsonian in the US.
Before joining us he worked for Engine Service Design, where he helped to set up a social innovation lab in a local authority, designed an airport immigration service and conducted ethnographic fieldwork. Before that he worked at the Design Council on a national skills strategy for the design sector.