Managing Change: Public Services Beyond 2015
- 08:30 - 16:30
- Manchester Conference Centre
Claire Radley has worked in the public sector for over 20 years. This has been primarily in policing where she has been responsible for significant local and national research projects and developed research strategy. This emphasis on improving service delivery led naturally on to roles involving cultural change and then organisational development activity more broadly. Claire’s interest in the relationship between culture and service delivery led to her PhD – a longitudinal study of the way in which culture impacted on police probationers’ developing response to domestic violence.
For several years Claire held the role of Organisational Development Advisor, working in the capacity as an internal consultant across an organisation, designing and delivering individual, team and whole organisation interventions focused on leadership, and particularly leading through change. In 2013 Claire had the opportunity to draw on all these insights when she led the development of a new operating model for Gloucestershire Constabulary, paying as much attention to ways of working as on cost and structure.
Claire contributes on the subject of transformational change to the College of Policing Senior Leadership Programme, and she is a member of HMIC’s Technical Advisory Group and a national policing portfolio focused on quality. Claire is also involved in the design and delivery of the annual Excellence in Policing conference and related events.
Claire currently is working as Senior Advisor to the Chair of the College of Policing.