Continuous Improvement: Change for the Better
- 08:30 - 16:45
- Manchester Conference Centre
Lindsay is the Head of Continuous Improvement & Organisational Development Programme Manager at the Food Standards Agency. She has a history of driving continuous improvement across the civil service, completing her training and first improvement projects at the Home Office, before joining the Cabinet Office Business Improvement Team.
Since joining the Food Standards Agency, Lindsay has designed and led an ambitious strategy to embed continuous improvement in the organisation, focussed first and foremost on staff engagement rather than efficiency gains and cost savings. Her flexible approach has resulted in fast paced adoption of Continuous Improvement as a way of working, delivering increased staff engagement, improved service delivery and customer satisfaction as well as better value for money.