Digital Public Services: Designing and Delivering User-Centric Services
- 08:30 - 16:15
- Manchester Conference Centre
Louise Downe is a designer, maker and part-time economist who spends her time finding patterns in human behaviour and making things to fit. Before joining GDS, Louise worked with large private utilities,banks, and cultural organisations – fighting for net neutrality, fair energy pricing and and more open cultural history. In May 2014 she became the UK Government’s first service designer, working across government to build new user centred services, and redesign old ones to work better for citizens.She led a program to transform DVLA that hired 14 service designers and transformed over 300 transactions into user centred services.
She now leads design at GDS, working at the heart of government on the next phase of government as a platform. Building new services and platforms to enable like benefits, retirement and licensing from the ground up to finally break the divides within government.