Continuous Improvement: Change for the Better
- 08:30 - 16:45
- Pendulum Hotel & Manchester Conference Centre
Tracy Jelfs is currently Head of Monmouthshire Children’s Services and has been a qualified Social Worker for 14 years. Prior to qualifying as a Social Worker, Tracy worked in a number of roles in the health sector. Throughout her career she has worked with both children and adults in a range of care settings and services. Tracy has particular interest areas in children with disabilities, enabling children and young people to be heard in developing and improving services, continuous improvement and change management. In her social work career, Tracy has mainly worked in frontline Children’s Services, which has been interesting, demanding and fun. There is nothing like listening to a child tell you how it is for them and provide an impressive reality check. In any leadership role that Tracy has undertaken she works from the principle that the staff group is as important as those that services are delivered to. Without an effective workforce there would be no service delivery.