NHS Quality: Improving Patient Care
- 08:30 - 16:30
- Manchester Conference Centre
Care & Compassion Feedback Tool
Many professions, departments and external organisations collect data in order to measure performance and identify areas for development against specific performance targets.
The Care & Compassion Feedback Tool has been co-developed with Coventry & Warwick Partnership NHS Trust and Coventry University to validate, identify and support the development of healthcare environments in this important domain.
It engages leaders, staff and other stakeholders including carers and users of the health and care services to provide reliable feedback on the delivery of care and compassion.
LA LogoThe Care & Compassion Feedback Tool is delivered via an on-line web based application that is quick and simple to access and use.
The service can provide accurate and timely feedback to identify areas for improvement. More importantly, it can be used to measure improvements in care and compassion over time, providing reliable and contemporaneous evidence of performance.