- Posted on : 10 February 2017
- by Tara Donnelly
Exploring the challenges and opportunities in delivering on Scotland’s Digital Strategy and how innovation and societal change are key to digital transformation of public services.
Exploring examples of digital projects that have proven to deliver better services and the lessons learnt to take forward into new projects.
Expectation vs. reality in delivering future, digitised public services. Learnings and best practices from the private sector can inspire, but policy and the operations of government mean the challenge here is very different. There is a wall standing between a superficially improved web experience of the current services, and the ability to transform the capability, process and data that enable a joined-up, fundamental change. So what can we do to climb that wall?
· What are the biggest myths about digital transformation programmes?
· How a project management approach is essential for delivering measurable benefits with a digital transformation programme.
· Case study 1: Health Service Executive (HSE Ireland) – How Cora Systems successfully powered the largest transformation programme in the history of the Irish state across the country’s health service.
· Case study 2: Digital Campus – Lessons learned from the digital transformation programme at a university campus.
Yoti is the easiest, most secure way to prove your identity online and in person. We help businesses and government organisations know who they are dealing with, linking digital identity to government issued documents using border control level facial recognition. We’ve teamed up with the London Digital Security Centre, founded by the MET police, City of London Police and the Mayor of London, to help citizens and small businesses tackle cybercrime and online fraud.
Transformation means transformation! Bill will share his experience of working with governments in over 40 countries. He will talk about developing global standards for technology-enabled transformation in governments and show how governments have found that addressing fundamental aspects of their business is critical for success.
The future of public services as we know them is under increasing pressures and scrutiny. At a time when demand in services continues to rise unabated services are having to cope with austerity and reduced budgets to deliver them. Further uncertainty following the vote to leave the European Union means that there are possible challenges and opportunities that significant legislative change could bring. This context has heightened the need for government and services to be more responsive and to be able to adapt to a changing environment.
The Office for National Statistics has responsibility for collecting a vast amount of data to drive the nations statistics. One of the key tools in this is the survey - a tool the ONS has built several core departments around processing. Following a successful relaunch of the ONS website, Methods began working with the Data Collection teams at ONS to transform the survey process into a digital journey that would be more focussed on user need.
The ongoing aim of the project is to provide a consistent user experience across all aspects of data collection - from the smallest sample sizes of business surveys to the volume required for the next census. The journey to build services to meet these needs has produced some solid lessons being introduced across other Methods projects and well worth sharing.
The majority digital transformation projects fail to deliver the outcomes that justified the original business case. In this context T-Impact will talk about process driven design as an approach that mitigates this risk. NHS Blood and Transplant, who delivered the world’s first heart organ offering in the cloud, will be referenced as a case study.
Digitally-led innovations have the potential to join-up people, their data, and the services they use and create new opportunities to tackle complex user needs. How can data be used more effectively to join-up services?
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A stunning conference centre where delegates can enjoy presentations, mingle with exhibitors and enjoy a hot lunch in a secure, self-contained suite of rooms.