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Public Sector Performance Management Without the Blame

  • Wednesday, 02 December 2015
  • Pendulum Hotel & Manchester Conference Centre
  • 08:30 - 16:20
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  • Overview

This interactive, bespoke workshop will give you considerable insight into performance management in public services based on a culture of innovation improvement and learning, rather than a top-down blame culture. It will enable you to use strategy mapping, the balanced scorecard and the Public Sector Scorecard. The latter is an integrated service improvement and performance management framework for the public and third sectors, which has been used in Canada, Chile, and South Africa, as well as in Europe.


Delegates will be encouraged to consider the issues from the viewpoint of their own organisation. The workshop will cover the following topics:

  • Quality and performance management in the public and third sectors
  • Eleven essentials of performance measurement
  • Developing a culture of innovation, improvement and learning
  • The balanced scorecard and strategy mapping
  • The Public Sector Scorecard
  • Issues in measuring performance

The workshop will be led by Max Moullin, Director of the Public Sector Scorecard Research Centre and visiting fellow at Sheffield Business School.

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Pendulum Hotel & Manchester Conference Centre

Pendulum Hotel & Manchester Conference Centre

Pendulum Hotel & Manchester Conference Centre is the ideal solution when searching for conference venues in Manchester. Top-of-the-range conference suites, 3 star value hotel accommodation, delicious dining and friendly service are the ideal components for a successful conference or event in the heart of the city centre.

The 18 conference rooms are decked out with all the mod cons including state-of-the-art AV technology, projectors and screens, free Wi-Fi and flip charts. Our clients cover the whole spectrum and include government organisations, trade unions, large corporate companies, non-profit organisations, health and education sectors and small to medium-sized businesses.

From the get-go we strive for excellence in everything we do and our dedicated team of conference professionals go all out to make sure your conference, event or exhibition runs like clockwork.

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