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The New Digital Strategy: Smarter Public Services

  • Thursday, 30 June 2016
  • America Square Conference Centre, London
  • 08:30 - 17:00
Expert Speakers
Sponsors & Supporters
  • Overview

A new vision of public services is forming, one that puts the citizen at the very centre. The UK is set to lead the way in the digital era by utilising cutting-edge technologies to radically transform the way our services are accessed, commissioned and governed.

Expectations on what public services should deliver are rising. It is not a choice between making savings and meeting those expectations. Costs must be cut by making services better. And this is where digitalisation comes into play. This is a hugely exciting time to rethink how services are delivered so that they are easier and simpler to use. It is time to innovate, to make public services more effective and better able to meet the citizens’ needs first time and every time. A new digital strategy is being developed that will be a blueprint for the next five years of digital public services and helping to drive service transformation with smart technology and data at its heart.

“We must build a truly 21st century state: smarter, nimbler, more responsive and more accessible. The technology exists to do it, and the public expect it. It is our duty.” Minister for Cabinet Office, Matt Hancock

This conference will look at the latest strategy and thinking and how they can be applied in practice at a national, regional and local level. Previous events in this series have attracted delegates from across the breadth of the public sector offering a unique opportunity to learn from others and forge new partnerships. The agenda has been designed to be interactive as well as informative and, in the true spirit of digital, has been designed around previous attendee feedback and training needs. At The New Digital Strategy: Smarter Public Services you will learn how new technologies and new ideas can drive better public services.

  • Confirmed Speakers

  • Event Programme


Registration and Coffee in the Networking Area


Chair’s Opening Address

  • Andy Briggs, Practice Manager, Hathaway Medical Centre (confirmed)

Keynote Address

Steve Vaughan, Head of Content and Innovation at No10 and UK Cabinet Office (confirmed)

"The New Digital Strategy: Marking the Beginning of a New Digital Era?"

A new digital strategy is being developed that will be a blueprint for the next five years of digital public services and helping to drive service transformation with smart technology and data at its heart.

"Designing for the Furthest First"

 Good public services should be useful for and usable by everyone. Designing for the most excluded will help us to make things better for everyone.


Tom Symons, Principal Researcher, Policy and Research, Nesta

"Connected Councils – The Digital Transformation of Local Government"

How digital technology can change the way that councils deliver services, engage with citizens and drive economic growth. This presentation is based on a research report which explore how councils could look in 2025 following digital transformation.


Case Study

William Makower, CEO, Panlogic Ltd  

Robert Hill , Web Services Manager, Oxfordshire County Council, Client of Panlogic  

Will Danckwerts, Project Manager, Panlogic 

"“Drupal for Public Sector Organisations”"

 1. Delivering an Agile project using the Government Digital Service’s “Service Manual” 2. Drupal as a favoured open-source content management system What Drupal offers and some risks to be aware of. 3. Mobile engagement. How Drupal supports responsive websites and how to develop adaptive content. 


Question and Answer Session


Coffee in the Networking Area


Breakout Session facilitated by LocalGov Digital Steering Group. Attendees working together in a participant-led session to crowdsource the digital agenda.


Case Study

Hugh Ivory, Managing Partner, Agilesphere

"Governance for Agile"

Hugh will talk about the Digital by Default Service Standard, with particular focus on the governance principles and guidelines, and the fundamental part that an agile, user centred approach plays in digital service delivery.


Michael George, Head of Strategy & Supply Chain, Cloud and Digital, Crown Commercial Service 

"The Digital Marketplace"

 Helping you buy cloud technology and specialist services for digital project


Question and Answer Session


Lunch in the Networking Area


Chair’s Afternoon Address


Feedback from the breakout session

Presenting outcomes, ideas and solutions that have been worked on during the topics raised in the breakout and networking sessions.


Chris Townsend, Chief Executive, Broadband Delivery UK (BDUK)

"Digital Rural Live through Superfast Broadband?"

Superfast broadband has the potential to transform local economies, businesses, households  and public services, and to bring new opportunities to all parts of the community.


Question and Answer Session


Afternoon Coffee Break


Dr Aleksej Heinze, Senior Lecturer, Salford Business School, University of Salford

“Developing a Digital Marketing Strategy – using Buyer Persona Spring” This session will outline a new perspective on digital marketing which allows organisations to learn how to integrate digital channels, content and data to bring their audiences closer to them. This is a preview of a concept developed in this book 


Deborah El-Sayed, Director of Digital and Multi-Channel Development, NHS England  

"A Paperless NHS: Future of Public Services?"

As the NHS embarks on its journey of innovation into the future, the engagement of technology and data will be a key driver for a secure, safe and sustainable health and social care system


Question and Answer Session


Chair’s Closing Remarks & Event Close

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  • Sponsors
  • Venue
  • Downloads



America Square Conference Centre, London

America Square Conference Centre, London

America Square Conference & Events Centre brings together the contemporary with the uniquely historic in bright, innovative spaces located in the heart of the City of London's Square Mile. The historic Roman London Wall runs through the venue providing a memorable backdrop to conferences, where delegates can enjoy presentations, mingle with exhibitors and enjoy a hot lunch in a secure, self-contained suite of rooms.

Downloads & Resources

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