Fátima is the Head of Staff Support Services and Trauma Psychotherapist at the London Ambulance Service; as well as the Mental Health, Trauma and Wellbeing Lead - representing the organisation with external stakeholders such as the Department of Health & Social Care, The NHS Grenfell Tower Fire Response Group, NHS Employers, NHS England and the London Wellbeing Board.
The various management positions Fátima has held has required her to identify a myriad of sustainable bespoke solutions to mental health and workplace stress challenges. Whether it resulted in the design and implementation of Bespoke Mental Health Services or Training Programmes, all solutions have been underpinned by robust infrastructures with correlating processes and procedures.
Fátima and the London Ambulance Service have been recognised for the development of the LINC initiative. LINC – Listening, Informal, Non-judgemental, Confidential – is a peer support scheme that provides fundamental training in counselling skills for Trust staff that volunteer for LINC; once equipped with the skills, they are able to provide confidential listening service to colleagues.
