NHS Productivity: Weathering the Storm
- 08:30 - 16:30
- Pendulum Hotel & Manchester Conference Centre
Phil is an internationally experienced Group Business Service Director recognised for a commitment to outstanding client service. Extensive expertise in Business Process Outsourcing, Shared Services, Continuous Improvement (LEAN), Call and Contact Centres, Customer Service, People/Team Development, Business Transformation and Programme Management.
Phil’s experience includes:
(i) Establishing multifunction Shared Service Centres for the Medical Research Council, DS Smith Plc, McBride Plc and Tetra Pak.
(ii) Leading Global BPO for ICI Plc and was COO for the Legal Services Commission re-engineering processes for administering Legal Aid.
(iii) Highly successful Regional and Area Manager for NatWest in terms of Sales and Service.
Phil is currently Business Services Director for South East Commissioning Support Unit (SECSU) building a back office from the merged business of SLCSU and KMCS to deliver OPEX for Clinical Commissioning Groups (CCG’s) and other customers in the South East.
Phil is a keen sportsman being an RFU qualified coach and an avid supporter of Sheffield United.