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  • Bio

Financial pressures mean that public services will change. We know that there is an opportunity to change them in a positive way which is designed with and for users. This means knitting together the contributions of different organisations and coordinating changes to your workforce, culture, premises and supporting systems. At Capita we have the right skills, people and technology to help you make this transformation happen.

We actively listen to you, our clients, our service users and our delivery partners, to develop solutions which meet your needs. We employ behavioural science and advanced analytics to ensure that our approach leverages the latent behavioural capital of staff and citizens. And we embed technology at the heart of our intelligence-led transformations, helping you deliver a consistent and efficient service across multiple self-serve and agent-assisted channels, ensuring that we deliver both value and user satisfaction.

And we don’t stop there. We don’t just design the solutions; we also deliver them in a service model that works best for your organisation, whether that be outsourcing, shared service models or joint ventures.

So, however unique or complex your challenge, we can bring together the right people with the right ideas and skills, as well as the right technology to make transformation a reality.

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  • Our Previous Events

  • Digital Public Services: Simpler. Quicker. More Engaging.

    • 18-11-2014
    • 08:30 - 16:30
    • Pendulum Hotel & Manchester Conference Centre