Transforming Urgent and Emergency Care: Safer, Better, Faster
- 08:30 - 17:00
- Manchester Conference Centre
Mairad has been working in the urgent and emergency care environment for 25 years and began her career as an emergency nurse. She have worked in hospitals and health systems across England, Australia and New Zealand and experienced many challenged systems along the way. She has a particular interest in complex systems and how the wider system can support patient flow. She has worked as an operational manager for the past 10 years and spent some time with the Emergency Care Intensive Support Team (ECIST), undertaking reviews and supporting UEC systems across England. Mairead was the ECIST lead for BHRUT and then joined substantively as the Deputy Chief Operating Officer for UEC in January 2015 as part of their improvement programme. There has been a significant change in how patient flow is delivered across the system at BHRUT using service improvement principles but also using some bespoke innovations, such as redirection from the front door. BHRUT has moved from a consistently escalated state to a more streamlined way of working but recognise that the new ways of working need to be fully embedded to deliver resilience.