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Transforming Urgent and Emergency Care: Safer, Better, Faster

  • Thursday, 29 September 2016
  • Pendulum Hotel & Manchester Conference Centre
  • 08:30 - 17:00
Expert Speakers
Sponsors & Supporters
  • Overview

Whilst the national programme for transforming urgent and emergency care services in England continues, Open Forum Events are pleased to be hosting its 3rd annual conference, Transforming Urgent Care and Emergency Care: Safer, Better, Faster. Previous events have successfully brought together key stakeholders in the urgent and emergency care sector to assess, discuss and debate the challenges facing the system.

Transformation of the urgent and emergency care system has been underway since a national review was launched in 2013. Increased demand has inflicted greater pressure on a system that is tasked with providing safe and effective care for patients when they require it. Despite positive progress since the review launch, there is little sign that the pressures are abating as accident and emergency attendances and inpatient bed occupancy rates continue to rise and waiting and response time targets are regularly missed.

It is recognised that the system cannot be overhauled overnight and that it will take several years for transformational change to take place. Working in silos is not an option for the future, either operationally or in commissioning. Greater cooperation will be required across the wider health and social care to work collaboratively in an integrated system.

The Transforming Urgent and Emergency Care: Safer, Better, Faster conference provides the opportunity to take stock and analyse the progress to date and the ambitions for the forthcoming phases of the transformational programme. New models of working will be discussed and examples of best practice will be shared. With a line-up of expert speakers, the conference agenda has been designed to allow delegates to be fully briefed as to how the fundamental shift in the way urgent and emergency care services are delivered can produce quality care with patients at its centre.

  • Confirmed Speakers

  • Event Programme


Registration and Coffee in the Networking Area


Chair’s Opening Address

  • Dr Steve Lloyd, Chair, Hardwick Clinical Commissioning Group (confirmed)

Keynote Address

"Delivering the Urgent and Emergency Care Review"

A vision for the future of urgent and emergency care was set out in phase one of the urgent and emergency care review in November 2013. Five key elements of the review are; Better support for self-care; Right advice, right place, first time; Highly responsive out-of-hospital services; Specialist centres to maximise recovery; Connecting services, so the system is more than the sum of its parts. How are things progressing?

  • Andrew Snell, Public Health registrar, University of Leeds (confirmed)
"A Bird’s Eye View of the Urgent Care System in England: How High Can We Fly?"

Thinking of the urgent care system as a whole. A few thoughts on activity and improvement in a whole-systems approach.

  • Dr Philip Foster, Associate Medical Director, Yorkshire Ambulance Service (confirmed)
"Collaboration through Urgent and Emergency Care Vanguards"

As part of the Five Year Forward View, Urgent and Emergency Care Vanguards have been established to test the models set out in the Urgent and Emergency Care Review and transform unscheduled care. The aim is to create an integrated system which provides holistic urgent and emergency care at the right time and place for each patient, working with partners such as local government, social care and the voluntary sector.


Question and Answer Session


Coffee in the Networking Area


Case Study

  • Stephen Kemp, Senior Consultant, McCartney Healthcare Associates (confirmed)
"Dudley UCC: Agile Thinking & Partnership Working"

Dudley Urgent Care Centre has had a significant positive effect on the performance of Russell’s Hall Hospital Emergency Department since going live in April 2015. This has been largely due to the UCC team ability to adapt to changing circumstances and the development of effective partnerships.

  • Rick Stern, Director, Primary Care Foundation (confirmed)
"Bringing Urgent Care Closer to Home"

The Making Time In General Practice study by NHS Alliance and the Primary Care Foundation was commissioned as part of the work NHS England is doing with its partners to implement the NHS Five Year Forward View, and expand and strengthen GP services and primary care across England.

"Self Care: No Man’s Land"

Most A&E waiting rooms creak under the collective weight of Y chromosome. Fortunate perhaps, as microgram for microgram the male chromosome weighs significantly less than the X variety. Unfortunately, and especially after 5pm, this puts a disproportionate strain on A&E services. Why do men choose to go to an emergency centre rather than see their GP, pharmacist, occupational health or best mate for advice? Worse still why do they wait for so long anyway? Answers to these questions plus what can be done about it when it comes to male better use of services and self-care. Don’t ask Y ask me.


Question and Answer Session


Lunch in the Networking Area


Chair’s Afternoon Address

  • Mairead McCormick, Deputy Chief Operating Officer, Barking, Havering and Redbridge University NHS Trust (confirmed)
"Improving Patient Flow"

Patient flow is a whole system responsibility but what do you do when it all feels very broken? Using a systematic approach to deliver sustainable change in patient flow

  • Julie Butterworth, Regional Urgent Care Development Manager, North West Ambulance Service NHS Trust (confirmed)
"Smarter Healthcare in the Community Context"

Innovation for smarter healthcare in the community tends to be thought of in terms of technologies rather than services. This means that there is too great a focus on clinical health rather than people’s wider well-being. This can lead to too much emphasis on traditional institutional solutions to our health challenges rather than community based approaches. Such community based solutions can reduce the demand for urgent care by promoting (i) greater health literacy, the adoption of healthier lifestyles and increased selfmanagement; and (ii) the use of ‘assistive technologies’ (including mobile devices) – notably within telehealth and telecare services. This presentation explores the ‘community’ rather than clinical context for smarter healthcare and sets out, in the context of a new European Commission project ‘PROGRESSIVE Standards around ICT for Active and Healthy Ageing’, the emerging role of standards that can guide developments in healthcare services and the role that technologies play within them.


Question and Answer Session


Afternoon Break

  • Janette Linacre, Executive Director, Manchester Care & Repair (confirmed)
"Halting the ‘revolving door’ approach to hospital discharge"

Manchester Care and Repair (MC&R) – a Home Improvement Agency (HIA) and registered charity that works across Greater Manchester and is supported by local authorities, the NHS and many others, has been running a Home from Hospital service since 2012. MC&R staff make follow-up telephone calls, from each of the City’s three major acute hospitals, to all Manchester residents aged 60 and over when they have been discharged after a stay in hospital or a visit to A&E. The follow-up calls offer non-medical, low-level support to help build resilience and prevent readmission. At North Manchester General Hospital since April 2014 (and to be introduced at Manchester Royal Infirmary from October 2016) MC&R have also operated a personalised hospital discharge support service which promotes timely discharge and admission avoidance. The service escorts patients home, settles them in, ensures the home is safe and warm, shops for essentials and generally helps to smooth the transition from hospital to home.


Afternoon Keynote

  • Dr Chris Moulton, Vice-President, Royal College of Emergency Medicine (confirmed)
"Don’t walk across the grass: the power of the red and white sign!"

 Why is the current situation in emergency care so hard to change? How the future will require restructuring of services and a radical new approach to staffing.


Question and Answer Session


Chair’s Closing Remarks and Event Close

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Pendulum Hotel & Manchester Conference Centre

Pendulum Hotel & Manchester Conference Centre

Pendulum Hotel & Manchester Conference Centre is the ideal solution when searching for conference venues in Manchester. Top-of-the-range conference suites, 3 star value hotel accommodation, delicious dining and friendly service are the ideal components for a successful conference or event in the heart of the city centre.

The 18 conference rooms are decked out with all the mod cons including state-of-the-art AV technology, projectors and screens, free Wi-Fi and flip charts. Our clients cover the whole spectrum and include government organisations, trade unions, large corporate companies, non-profit organisations, health and education sectors and small to medium-sized businesses.

From the get-go we strive for excellence in everything we do and our dedicated team of conference professionals go all out to make sure your conference, event or exhibition runs like clockwork.

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