Urgent and Emergency Care: Facilitating Patient Flow
- 08:30 - 16:30
- Manchester Hall
I trained as a nurse in 1981, specialised in A&E and became one of the very first Emergency Nurse Practitioners in 1987. Fascinated by the issues and risk associated with autonomous practice, I studied law at Kingston but, ahead of training as a barrister in 1994, I volunteered to teach nursing in Zaire. Unfortunately, the placement was interrupted by refugees arriving from the Rwandan Genocide and I then spent the next 7 years working in humanitarian emergency situations around the world.
In 2001, I returned to nursing and worked as Modern Matron of Maidstone A&E, before, in 2005, contract managing the redesign of the A&E and co-located out of hours GP service.
Over the last 14 years I have had the privilege to work with some of the most forward-thinking urgent and primary care providers in the country such as LCW, Mastercall, Beddoc, CHUHSE, Malling Health and IC24 and have assisted them with service design, the development of quality and governance frameworks and associated reporting.
I recently completed an MBA in Leadership and Management of Healthcare at Canterbury Christchurch University and am currently working on the development of Primary Care Networks and Urgent Treatment Centres.