Nichola Murphy

Head of Process Improvement Unit
@ Police Service of Northern Ireland

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  • Bio

Nichola has over 17 years of Organisational Change Management experience across a wide range of organisations in both Public and Private sectors. Previously a Senior Consultant with PWC for 7 Years working with Performance & Improvement Division in Belfast. Nichola joined PSNI in 2006 where she designed, developed and led the Process Improvement Unit, an internal consultancy structure within the Police Service of Northern Ireland for 10 years. The main objective of this role was to provide strategic direction and delivery of key, large scale strategic projects which delivered service improvement against a backdrop of fiscal constraints and reducing numbers of personnel. Benefits realised ranged from, redesigned demand management processes, improved service delivery and significant financial savings.

Nichola has recently taken over the PSNIs Firearms & Explosives Branch, instigating a major change programme to transform how services are delivered.

  • My Previous Events

  • From Surviving To Thriving: Reshaping The Public Sector

    • 26-04-2016
    • 08:30 - 16:15
    • Pendulum Hotel & Manchester Conference Centre