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It’s official. The squeeze to public sector budgets continues and whilst salami slicing for efficiencies was a legitimate and valid tool five years ago – the future outlook looks much more challenging. Faced with further unparalleled financial cuts now and in the foreseeable future how will the sector prepare for the massive changes ahead? Pressure is mounting to find more and more efficiencies and relying solely on the efficiency toolkit won’t be enough – some very radical thinking is required to transform the way we deliver services to the public. So, the million-dollar question is – What next?
iESE in partnership with Open Forum Events are pleased to present the first in a series of events carefully tailored to provide some real insights into how the public sector can plan, prepare and execute changes at a micro and macro level to deliver real sustainable delivery service models. We will discuss the 3R Model – Review, Remodel and Reinvent drawing on real case studies. We will discuss and debate the challenges to delivering real, meaningful change within an organisation and how best to manage and embed that change. We will also be discussing how cultural barriers can be overcome with clear and strong leadership and ensuring the right staff, with the right culture and right behaviours are part of that journey.
From Surviving To Thriving: Reshaping the public sector will be an innovative, fresh and interactive forum for exchanging new ideas, networking with like-minded peers facing similar challenges and engaging in discussion and lively debate.
Allocating powers from national to local government can bring economic benefits to local communities, what are the key considerations and risks for service redesign? Will the Northern Powerhouse investment deliver economic growth and what are the opportunities for public services to drive change? Is more accountability for local services a double-edged sword if plans go off track?
Even more radical measures will be needed if the public sector is to continue delivering services over the next five years, only half of local authorities have the confidence they can now achieve saving targets. Total reform of services is now chief executives top priority, along with a focus on leadership culture, as organisations re-focus from efficiency reviews and corporate cost control to total reform. So what will the future of public services look like?
iESE undertook a twelve-month consultation with local authorities to develop a single framework for service transformation. The consultation proposed a single “3R” model for transformation, broken into three levels – Reviewing, Redesigning and Reinventing services. Ryedale District Council will explore how this model worked in practice and the impact it has had on services and citizens.
Radical service change requires a cultural and behavioural shift that needs to be led by people and embedded within organisations. Alongside exploring the ‘business’ of policing – how effectively resources and demand are managed, in the context of reducing budgets and existing threats and risks – this session will cover the human element of change.
In 2010 Dutch local government learned that their budgets needed to be cut by 30%. Meanwhile decentralization for three social services programmes went into effect on January 1st, 2015. Many cities joined hands in shared service centres, merged their operational activities, outsources services to independent (commercial) parties etc. Many of these organisations adopted LEAN to help them cope with these apparently conflicting goals. The verdict is still out on the success of many of these programmes, but there are already many lessons learned! Ted Twaalfhoven of Engage Process has worked in the field of process management since the mid-80’s. First in Aerospace and since 2008 he has spent his time with over 65 local authorities in The Netherlands. During this presentation he will share many experiences of these cities. The session promises to bring inspiration and lessons learned to the audience
Examining demand management on services and how have services risen to the austerity challenge and developed new and exciting service delivery models to make their organisations more rewarding, relevant and sustainable.
To thrive rather than survive our leaders need to be a different breed. Shaking off command and control stereotypes of the past, the new public sector leader walks and talks at every
level in the organisation; they’re agile, self-aware and consciously inclusive. In the new service world, leadership is very much about shared responsibility and customer focus and a lot less about power resources, we need the skills and knowledge to empower connect and facilitate those we serve in a really human way. The relationship is becoming a value-add partnership arrangement and it requires a completely different mindset. Blue Sky Public Service has had over 17 years’ experience in working in partnership to deliver transformational change. Cilla McKay will share real case studies where the demonstration of different leadership behaviours has development a significant impact on the organisation and delivered real commercial and social value.
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