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From Surviving To Thriving: Reshaping The Public Sector

  • Tuesday, 26 April 2016
  • Pendulum Hotel & Manchester Conference Centre
  • 08:30 - 16:15
Expert Speakers
Sponsors & Supporters
  • Overview

It’s official. The squeeze to public sector budgets continues and whilst salami slicing for efficiencies was a legitimate and valid tool five years ago – the future outlook looks much more challenging. Faced with further unparalleled financial cuts now and in the foreseeable future how will the sector prepare for the massive changes ahead? Pressure is mounting to find more and more efficiencies and relying solely on the efficiency toolkit won’t be enough – some very radical thinking is required to transform the way we deliver services to the public. So, the million-dollar question is – What next?

iESE in partnership with Open Forum Events are pleased to present the first in a series of events carefully tailored to provide some real insights into how the public sector can plan, prepare and execute changes at a micro and macro level to deliver real sustainable delivery service models. We will discuss the 3R Model – Review, Remodel and Reinvent drawing on real case studies. We will discuss and debate the challenges to delivering real, meaningful change within an organisation and how best to manage and embed that change. We will also be discussing how cultural barriers can be overcome with clear and strong leadership and ensuring the right staff, with the right culture and right behaviours are part of that journey.

From Surviving To Thriving: Reshaping the public sector will be an innovative, fresh and interactive forum for exchanging new ideas, networking with like-minded peers facing similar challenges and engaging in discussion and lively debate.

  • Confirmed Speakers

Event Sponsors

  • Event Programme


Registration and Coffee in the Networking Area


Chair’s Opening Address

"Welcome and Introduction"

Strategic Devolution Panel Discussion

Theresa Grant, Chief Executive, Trafford Council

Luke Raikes, Research Fellow, IPPR North

Donna Hall, Chief Executive, Wigan Council

"Empowering or Endangering: What does Devolution mean for our local economy?"

Allocating powers from national to local government can bring economic benefits to local communities, what are the key considerations and risks for service redesign? Will the Northern Powerhouse investment deliver economic growth and what are the opportunities for public services to drive change? Is more accountability for local services a double-edged sword if plans go off track? 


State of the Nation Address

"Public sector sustainable service delivery: What does 21st Century public services look like?"

 Even more radical measures will be needed if the public sector is to continue delivering services over the next five years, only half of local authorities have the confidence they can now achieve saving targets. Total reform of services is now chief executives top priority, along with a focus on leadership culture, as organisations re-focus from efficiency reviews and corporate cost control to total reform. So what will the future of public services look like?

  • Clare Slater, Head of Transformation, Ryedale District Council (confirmed)
"Review, Remodel, Reinvent: Fundamentally Rethinking the way we deliver services to the public"

 iESE undertook a twelve-month consultation with local authorities to develop a single framework for service transformation. The consultation proposed a single “3R” model for transformation, broken into three levels – Reviewing, Redesigning and Reinventing services. Ryedale District Council will explore how this model worked in practice and the impact it has had on services and citizens.


Coffee in the Networking Area

  • Nichola Murphy, Head of Process Improvement Unit, Police Service of Northern Ireland (confirmed)
"The Human element of change – Understanding cultural and behavioural change needed to make a lasting difference"

Radical service change requires a cultural and behavioural shift that needs to be led by people and embedded within organisations. Alongside exploring the ‘business’ of policing – how effectively resources and demand are managed, in the context of reducing budgets and existing threats and risks – this session will cover the human element of change.

"How Lean programmes help Dutch Local Authorities to adopt new services, improve service on existing programs and still reduce costs. What are the lessons learned?"

 In 2010 Dutch local government learned that their budgets needed to be cut by 30%. Meanwhile decentralization for three social services programmes went into effect on January 1st, 2015. Many cities joined hands in shared service centres, merged their operational activities, outsources services to independent (commercial) parties etc. Many of these organisations adopted LEAN to help them cope with these apparently conflicting goals. The verdict is still out on the success of many of these programmes, but there are already many lessons learned! Ted Twaalfhoven of Engage Process has worked in the field of process management since the mid-80’s. First in Aerospace and since 2008 he has spent his time with over 65 local authorities in The Netherlands. During this presentation he will share many experiences of these cities. The session promises to bring inspiration and lessons learned to the audience


Question and Answer Session


Lunch in the Networking Area

  • Neil Goulbourne, Deputy Director of the Strategy Group, NHS England (confirmed)
"Risk or Reward? Developing robust, fit for purpose strategies to meet increasing budgetary constraints and service demand"

 Examining demand management on services and how have services risen to the austerity challenge and developed new and exciting service delivery models to make their organisations more rewarding, relevant and sustainable.

  • Cilla McKay, Account Director, Blue Sky Public Service (confirmed)
"The Art of the Possible – Leadership in the 21st Century"

To thrive rather than survive our leaders need to be a different breed. Shaking off command and control stereotypes of the past, the new public sector leader walks and talks at every
level in the organisation; they’re agile, self-aware and consciously inclusive. In the new service world, leadership is very much about shared responsibility and customer focus and a lot less about power resources, we need the skills and knowledge to empower connect and facilitate those we serve in a really human way. The relationship is becoming a value-add partnership arrangement and it requires a completely different mindset. Blue Sky Public Service has had over 17 years’ experience in working in partnership to deliver transformational change. Cilla McKay will share real case studies where the demonstration of different leadership behaviours has development a significant impact on the organisation and delivered real commercial and social value.


Question and Answer Session


Alternative Delivery Models & Community Capacity Discussion

Steve Mullineaux, South Hams District Council and West Devon Borough Council

Max Wide, Strategic Director for Business Change, Bristol City Council

Marie Buckley, Director of Network Development, Local Authority Building Control (LABC)

"Big Bang or Small Step change; Defining the right organisational delivery models needed at the right time for embedding change"

Chair’s Closing Remarks


Conference Close

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Pendulum Hotel & Manchester Conference Centre

Pendulum Hotel & Manchester Conference Centre

Pendulum Hotel & Manchester Conference Centre is the ideal solution when searching for conference venues in Manchester. Top-of-the-range conference suites, 3 star value hotel accommodation, delicious dining and friendly service are the ideal components for a successful conference or event in the heart of the city centre.

The 18 conference rooms are decked out with all the mod cons including state-of-the-art AV technology, projectors and screens, free Wi-Fi and flip charts. Our clients cover the whole spectrum and include government organisations, trade unions, large corporate companies, non-profit organisations, health and education sectors and small to medium-sized businesses.

From the get-go we strive for excellence in everything we do and our dedicated team of conference professionals go all out to make sure your conference, event or exhibition runs like clockwork.

Downloads & Resources

  • Open Forum Events Sponsorship Brochure
    Open Forum Events offer a number of partnership, sponsorship and exhibition opportunities that can meet your marketing and business development needs.