From Surviving To Thriving: Reshaping The Public Sector
- 08:30 - 16:15
- Manchester Conference Centre
After 24 years working in BT Global Sales and Service, Steve spent 9 nine years at Blackburn with Darwen Borough Council, as head of service across a number of areas, including Housing Benefits, Customers Services and IT. Steve relocated to the Southwest in March 2015, to take up the position of Group Manager Support Services in a shared service for arrangement for South Hams District and West Devon Borough councils. As well as being responsible for HR, Finance, IT, Legal, Audit and Design services, Steve is also running the innovative T18 transformation programme across the 2 councils, the £4.5 million programme will deliver annual combined savings across the authorities of £3.3 million. The programme uses a single technology platform, lean processes and innovative recruitment of staff against behaviours to drive channel shift to enable both councils to continue to deliver all services whilst meeting the funding challenges head-on.