A fundamental shift is required in the way public services are designed, organised and delivered. Services need to be simpler and more convenient for the citizen, they need to avoid costly duplications in process, and they need to integrate new technologies with existing communication and information channels. The Government Digital Strategy is leading a transformation in how public services are provided ensuring they are more agile, more flexible and fit for the 21st Century.
Digital by default is not just about moving existing services online or a rudimentary driver for saving money. It is about making it simpler, clearer and faster for people to receive the services they require, when and where they are needed. Technology has the potential to transform services so that they are more integrated, so both citizen and staff are more informed, and so that gaps in the system can be addressed. To drive innovation organisations need to consider how digitisation, mobilisation, big data and analytics can help to inspire better public services.
Following an independent survey by Open Forum Events, this conference agenda has been specifically designed to cover the key issues, barriers and challenges and will present practical solutions and ideas to help public services move towards digital by default. At Digital Public Services: Reshaping, Rethinking and Rewiring Services learn how technology and information sharing can drive better services.
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