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Driving Digital Change: Transforming Services, Cultures and Experiences

  • Thursday, 22 November 2018
  • Science Gallery London, King's College London, Great Maze Pond, London, SE1 9GU
  • 10:00 - 16:00
Expert Speakers
Sponsors & Supporters
  • Confirmed Speakers

Event Sponsors and Supporters

  • Event Programme


Registration and Coffee in the Networking Area


Chair's Opening Address

  • Anna Wood, Director of King's Online, King's College London (confirmed)
"Transforming Higher Education"
  • Juliana Goga-Cooke, CEO, Academy of Design Thinking and Senior Lecturer at the Institute for Design Innovation, Loughborough University London (confirmed)
"Design Thinking"

The world is changing at an unprecedented pace. Digital technologies are helping small and big companies to transform the way they deliver products, services, experiences, how they build capability and transform the way they work. Designing a suitable digital strategy is about going back to fundamentals, e.g. what is the service that people need as opposed to digitalising what is done already? Digital provides opportunities that people might not have imagined possible 10 years ago. However, all too often people do not understand or cannot visualise the opportunities or how to obtain them. But digital transformation is first and foremost about people! Dr. Juliana Goga-Cooke makes the case for how human centred approach is helping organisations adopt a mindset of empathy, experimentation, radical collaboration and use frameworks that give people processes and methods how to create value for customers, the company and the society.


Case Study

Jumping Rivers (confirmed))


Question and Answer Session

Anna Wood

Juliana Goga-Cooke

Jumping Rivers


Coffee in the Networking Area

  • Adi Chhabra, Senior Product Manager - Artificial Intelligence, Vodafone (confirmed)
"Exploring the Evolution of AI & Machine Learning in Customer Experience"

Often when a new technology has its breakthrough; it’s impact is only felt in hindsight. But it's different with AI and ML. Adi will talk about how these technologies will define the interfaces/experiences of the future.

  • Rahna Riley, Digital Services Lead, Rochdale Borough Council (confirmed)
"Building usable digital services"

Building digital services that are both customer and outcome focused are massively important to help make the desired savings and cultural changes. Find out how we made huge savings and relentlessly focused on making iterative improvements which contributed to lasting changes.

  • Adam Rowlands, Director of Digital, British Red Cross (confirmed)
"Using Digital to meet the needs of those in crisis"

As one of the largest voluntary organisations in the UK, the British Red Cross is in a unique position to help transform how we enable people to leverage ‘the power of kindness’ to support those in crisis across the UK and overseas. The potential is huge – using digital to transform how we support refugees, help communities prepare for (and respond to) emergencies and support those with acute independent living needs to name but a few. However, we are not immune to the challenges facing other organisations in the sector – legacy tech, restricted funding, and discrete user/funder expectations. Hear about the journey we’re on to both drive the digital transformation of key services and enable the broader changes necessary to meet the increasing expectations of service users.


Question and Answer Session

Adi Chhabra

Rahna Riley

Adam Rowlands


Lunch in the Networking Area


Chair's Afternoon Address


Speaker TBC, Agile Business Consortium (confirmed)

"Agile Architecture"
  • Emma Smith, Govroam Development Manager, Jisc Services Ltd. (confirmed)
"Govroam: Enabling Collaboration"

Jisc is a  not-for-profit education charity and Govroam is  “One of our flagship services” –  A roaming network allowing public sector workers to get connected wherever they need to.

While Jisc’s primary mission is to provide ICT to education, the govroam zero touch connectivity service is aimed at the wider public sector of government, NHS and blue light services, and represents a transfer of technology from govroam’s long-established sister service, eduroam.


Question & Answer Session


Chair's Closing Remarks and Event Close

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Science Gallery London, King's College London, Great Maze Pond, London, SE1 9GU

Science Gallery London, King's College London, Great Maze Pond, London, SE1 9GU

Science Gallery London connects art, science and health to drive innovation in the heart of the city. The free-to-visit space opened in London Bridge on 21 September 2018. Before our permanent home was ready, we ran a series of experimental, pre-opening seasons in pop-up locations across the King's College London and the city.

The Science Gallery London comprises:

Exhibition Galleries - on the first floor of the gallery is a large exhibition space where exhibitions will principally be shown with additional flexible space on the ground floor. The total exhibition space is circa 500m². Throughout these spaces there is easy access to power, data and lighting infrastructure.

Theatre with adjoining reception area – the theatre seats 150 and has retractable seating offering flexibility for workshops and receptions.

Meeting spaces – the first floor studio offers flexible space for meetings and events with excellent AV in place and catering to suit requirements. If you are interested to know more about private hire visit our hire pages.

Café– the ground floor modern British café overlooks the courtyard provide the perfect spot to relax and meet friends and colleagues over breakfast or lunch.

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Downloads & Resources

  • Open Forum Events Sponsorship Brochure
    Open Forum Events offer a number of partnership, sponsorship and exhibition opportunities that can meet your marketing and business development needs.
  • Driving Digital Change (1)
    Driving Digital Change (1)

who will attend

  • Administration Assistants
  • Chief Development Officers
  • Chief Executive Officers
  • Chief Information Officers
  • Chief Technology Officers
  • Chief Operating Officers
  • Chief Marketing Officers
  • Development Managers
  • Digital Analytics Managers
  • Digital Content Strategists
  • Digital Customer Experience Managers
  • Digital Strategy and Policy Leads
  • Directors of Customer Insight
  • Directors of Digital Strategy
  • Directors of E-commerce
  • Directors of Business Information
  • Directors/Heads of Enterprise and Innovation
  • Directors/Heads of Technology
  • e-Commerce Managers
  • Heads of Applications
  • Heads of Corporate Information & Communications
  • Heads of CRM Systems
  • Heads of Customer Experience
  • Heads of Digital Engagement
  • Heads of eBusiness Integration (Digital strategy)
  • Heads of Finance
  • Heads of Innovation
  • Heads of Inward Investment
  • Heads of Planning
  • Heads of Research and Innovation
  • HR Knowledge Services Managers
  • IT Security Administrators
  • Lead Architects Information Management
  • Managing Directors
  • PMO Directors / Heads of Portfolio Office
  • Project and Programme Managers
  • QA Analysts
  • Senior Managers
  • Senior Project Managers
  • Software Engineers
  • Solutions Architects
  • Strategic Directors
  • Systems Architects
  • Vice-Presidents
  • VPs Customer Insight
  • VPs Digital Strategy
  • VPs E-commerce
  • VPs IT Strategy