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Managing Change: Transformation for Productive Public Services

  • Tuesday, 06 December 2016
  • Pendulum Hotel & Manchester Conference Centre
  • 08:30 - 16:30
Expert Speakers
Sponsors & Supporters
  • Overview

Following the monumental decision to leave Europe, the UK is about to enter a period of great change. How these changes will manifest themselves is uncertain but it is expected that they will affect the whole of society in some way or another. A great deal will depend on how the changes imposed by Brexit are managed at governmental level, however, the impacts will be widespread with many organisations and individuals having to change and adapt to life outside the European Union. The need to be adept at managing and facilitating such change has never been greater.

Open Forum Events’ are delighted to invite you to join them at the third Managing Change: Transformation for Productive Public Services conference. The public sector has undergone a significant period of transformation over the last few years in order to deliver quality public services, whilst austerity and the budget squeeze remain in place. This timely event will provide an insight as to what has been achieved so far and discuss what more will be required from public sector organisations in terms of transforming service delivery.

The majority of the public sector is now in its sixth year of protracted budget cuts and meeting the ongoing challenge of service re-design and innovative transformation can be demanding. The 2016 budget unveiled a further £3.5bn cut in public spending, therefore the pressure remains on public bodies to explore how things can be done differently and work to change existing practices to bring about meaningful outcomes for citizens. Unlike the private sector, publicly funded organisations are under inordinate levels of scrutiny and therefore embarking on a programme of change presents risks if things go wrong. Ensuring successful change programmes requires intent and vision, with project plans fit for purpose and engagement from all stakeholders.

The Managing Change: Transformation for Productive Public Services conference is the perfect meeting to reinvigorate and stimulate the drive for programmes of change to provide improved outcomes. Expert speakers, along with a series of case studies, will demonstrate how progressive working practices can deliver successful programmes and projects which can be replicated or adapted to benefit other organisations. There will be ample opportunity to discuss, question and problem solve throughout the plenary sessions, whilst informal networking will provide delegates with the opportunities to further knowledge share and develop contacts. The aim of the day is to provide delegates with better understanding, greater insight and renewed motivation.

  • Confirmed Speakers

  • Event Programme


Registration and Coffee in the Networking Area


Chair’s Opening Address

iESE have been supporting public sector organisations to help meet the challenges they face for over 10 years, and in that time, have delivered over £1bn of savings. iESE originally operated as one of the Regional Improvement and Efficiency Partnerships (RIEPs). In 2012, at the request of many UK local authorities, iESE became a social enterprise with the objective of identifying, fostering and delivering improvements and efficiencies across the public sector. 


Keynote Address

  • Benjamin Taylor, Chief Executive, Public Service Transformation Academy (confirmed)
"Reform and Change for the Better"

The newly formed Public Service Transformation Academy will help public servants find new and more effective ways to think about what they do, do it better, and learn from other’s experiences. Through sharing knowledge and developing ideas, public services can be successfully changed to provide better outcomes for citizens. 

"Local Authority Transformational Models – Whole Council Approaches to Transformation"

With local government funding becoming heavily squeezed in recent years, local authorities have attempted to utilise a range of methods in order to achieve better value for money. Across the sector, councils have adopted a number of different approaches to service transformation in order to make service delivery more efficient. With more than 10 years experience in the sector and a record of saving over £1 billion, iESE have been learning the lessons of numerous local authority transformation strategies and have developed a unique framework that is proven to deliver simple, successful transformation, and is focused on achieving significant savings whilst protecting and even improving value adding services. 

  • Angela Probert, Strategic Director Change and Support Services, Birmingham City Council (confirmed)
"A Positive Change for Improvement"

Today local authorities are facing some of the most serious challenges in local government history. Having a clear plan for change can help deliver strategic goals and make significant improvements. Birmingham City Council has undergone significant change to enable it’s ability to move forward with its improvement plan and the Future Council Programme.


Main Sponsor

  • Anna Davis, Managing Director, Crossing Jordan (confirmed)
"Change Dimensions®"

This presentation does two things. It puts the change leader in the spotlight and it provides a lifeline that helps to define, design and deliver transformation successfully. Change leaders have arguably the most influential role in a change, they need to: look at their own practices and behaviours and how this impacts the success of the change; create the conditions in the organisation for the change to succeed and make sure the right focus is given to the people aspects – we only ever deliver change through people. Secondly, the lifeline. You might have a change process but it’s the quality of your change thinking and the questions you ask yourself and others to help scope, design and then deliver the change that has real impact. It’s all about having a change mindset. 


Question and Answer Session


Coffee in the Networking Area


Case Study

"Reinventing Public Services Through Digital Channel Shift"

We will take a look at how some local authorities are using the advancements in digital technology to reinvent their relationship with service users. By using Lean and Agile practices the public sector has the capability to quickly and efficiently launch innovative services to aid digital take up


Sharing Best Practice

"‘Bristol City’s Applied Programme"

The Applied Service Improvement Programme equips service managers to lead  citizen-centred redesign of services and to meet robust savings targets. 

  • Andrew Robson, Business Process Automation Lead, North of England Commissioning Support Unit (NECS) (confirmed)
"Supporting a Culture of Continuous Improvement"

The Continuous Improvement team at NECS is committed to developing and improving staff, systems and infrastructure to ensure it can support and strengthen delivery of services to customers


Case Study

  • Cilla McKay, Account Director, Blue Sky Public Service (confirmed)
"Transformational Change- The Behaviours to Deliver Success"

Cilla Mckay is a leading transformation change expert in the public service sector, with a particular passion for supporting the mind set and behavioural change shift that is so essential for delivering higher performance in the sector. She is delighted to present a case study that describes a current journey with a housing sector organisation where the behaviours to drive a great experience for the customer and for internal engagement positively challenged the approach to complete service transformation. Service transformation is leader lead. We will look at the things that leaders do consistently in organisations that are best for service and best for engagement and the real results that this delivers in terms of both commercial and social outcomes.


Question and Answer Session


Lunch in the Networking Area


Chair’s Afternoon Address

"Leading on Transformation in the NHS – What it really takes to deliver meaningful change."
"The New Agile Business Change Framework"

The Digital by Default strategy for government, first proposed in 2010, has sparked a revolution on a number of fronts and has provided a momentum for change that is hopefully now unresistable. However, significant tensions around Governance and the way changes beyond IT are managed remain. In this session Andrew will introduce the new Agile Business Change Framework from the not-for-profit Agile Business Consortium – signposting an emerging Agile solution to these challenges that, like the GDS approach, is free to view and free to use for the benefit of all. He will also talk about the exciting new evolution of the consortium’s AgilePM Project Management approach specifically keyed to the needs of public sector project managers embracing Digital by Default.


Sharing Best Practice

  • Lisa Roberts, Client Manager: Culture and Leisure, Peterborough City Council (confirmed)
"Digitising Services"

Peterborough’s ‘Open+’ initiative allows all ten of their libraries remain open, and for longer hours than they were before. They have achieved this using technology called Open+ from Bibliotheca which allows Peterborough to keep their libraries open with no staff at particular times. The new model has saved the council £305,000 a year and safeguarded Peterborough’s libraries for the future.


Question and Answer Session


Afternoon Break

  • Anne Mottram, Director of Strategy, Imperial College Healthcare NHS Trust (confirmed)
"Healthcare Mergers, Culture, People and Performance"

An opportunity to hear about the very latest research. 

  • Tom Symons, Principal Researcher, Policy and Research, Nesta (confirmed)
"Digital Public Services and Connected Councils- A Digital Vision of Local Government in 2025"

Local government has made huge progress in enabling residents to carry out basic transactions online. But most councils have a long way to go to deliver smooth, frictionless services and fully digitise their back offices.


Question and Answer Session


Chair’s Closing Remarks and Event Close

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Pendulum Hotel & Manchester Conference Centre

Pendulum Hotel & Manchester Conference Centre

Pendulum Hotel & Manchester Conference Centre is the ideal solution when searching for conference venues in Manchester. Top-of-the-range conference suites, 3 star value hotel accommodation, delicious dining and friendly service are the ideal components for a successful conference or event in the heart of the city centre.

The 18 conference rooms are decked out with all the mod cons including state-of-the-art AV technology, projectors and screens, free Wi-Fi and flip charts. Our clients cover the whole spectrum and include government organisations, trade unions, large corporate companies, non-profit organisations, health and education sectors and small to medium-sized businesses.

From the get-go we strive for excellence in everything we do and our dedicated team of conference professionals go all out to make sure your conference, event or exhibition runs like clockwork.

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