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Effectively Managing Patient Flow

  • Thursday, 19 May 2022
  • Holiday Inn, Bloomsbury, London
  • 08:30 - 16:30
Expert Speakers
Sponsors & Supporters
  • Overview

Now in its ninth year, Open Forum Events invite you to attend the very latest conference in their urgent care portfolio. With an enviable reputation for delivering health and social care events, the Effectively Managing Patient Flow event will reinforce the tradition for delivering informative and topical conference agendas, created to disseminate relevant learning to satisfy delegate needs.

The delivery of timely urgent care relies on the capacity to navigate patients through the system safely and efficiently. During the pandemic the management of patients has been under tremendous stress, due to the extra demand and restrictive practices. Reduced patient flow curtails patients from accessing the treatment they require at the time they need it, inevitably delivering poorer outcomes.

Urgent care is delivered across all sectors of the NHS and the responsibility for maintaining the flow of patients is far reaching. This conference will bring together professionals working within primary, secondary, community and social care to exchange knowledge, share best practice and shape improvement.

A seizing up of the NHS machine is a source of much frustration for both patients and staff so join us at Effectively Managing Patient Flow to discover how it can be fixed.  

The conference content will discuss relevant issues, delivered by an expert speaker line up, and encourage attendees to immerse themselves in conversations to determine potential solutions.

Delegates attending this CPD accredited event will leave with a greater understanding of the issues of patient flow and its impact on urgent care provision, plus an appreciation of the challenges and opportunities in providing a sustainable service that is reactive to demand.

Special Offer

In partnership with Embrace Resilience we are offering all delegates a package of free e-learning courses worth £60 when you register for this event.

These courses are used widely across health, and care sectors. and meet CQC requirements for training and development. In addition to the courses, delegates will have free access to download a toolkit including planners and journals to help with their own personal resilience.

We will send a list of courses from which you can select your free 5 course package after you register.

  • Confirmed Speakers

  • Event Programme


Registration and Coffee in the Networking Area


Chair’s Opening Address


Keynote Address

  • Dr Adrian Boyle, Vice President (Policy) , Royal College of Emergency Medicine (confirmed)
"Why Crowding Matters (and what can be done about it)?"

Dr Boyle will discuss why crowding is a serious problem and propose solutions to this vexed problem.

  • Dr Amit Sharma, GP Partner, Brookside Group Practice & Clinical Director, Earley + Primary Care Network (confirmed)
"Exploring the Role of Primary Care Networks in Urgent Care Provision"

The NHS Long Term Plan is driving forward the transition from reactively providing appointments to proactively caring for people in the communities the NHS serves. Primary Care Networks (PCNs) are small enough to provide the personal, trusted care valued by patients and GPs, but large enough to have impact and economies of scale through better collaborations between practices and others in the local health and social care system. PCNs will be expected to provide several national service specifications: structured medication reviews, enhanced health in care homes, supporting early cancer diagnosis'; anticipatory care, cardiovascular disease case-finding and taking locally agreed action to tackle health inequalities.  

  • Dr Jyothi Nippani, National Clinical Lead, Reducing loS programme , NHS England and NHS Improvement (confirmed)
"Whole System Collaboration for Flow – Best Practice in Frailty’ "

Dr Jyothi Nippani is the Clinical lead for ‘Reducing loS programme’ and will present on her current work - frailty and system collaboration in avoiding hospital admissions and setting-up virtual wards.


Question and Answer Session

Allocated planned time for speakers to receive questions from the audience and induce further discussion.


Coffee in the Networking Area


Case Study

  • Dr Mark Harmon, Chief Brand and Strategy Officer / Doctor, eConsult (confirmed)
"An Holistic Approach to Triage"

eConsult is the NHS’s leading digital triage solution for Emergency and Outpatient Departments, already in use in over 40% of General Practice. We’re creating a fully integrated ‘shared care’ single triage platform across the NHS estate.

Emergency departments are under even more pressure than ever before, with new targets and metrics in place to try to tackle long waiting times. Our digital triage platform, eTriage, has been a ‘lifesaver’ to departments using it since COVID began.
We’ll talk about the impact digital triage has had on patient flow, identifying high-risk patients, and cover future developments, such as our recently awarded £1 million as part of SBRI Healthcare’s competition to progress pioneering innovations in urgent and emergency care to the next level.

Our holistic approach to triage provides insights into real-time patient needs and impact on clinical resources, enabling more informed commissioning decisions across ICS footprints and allowing stretched clinicians to make safer decisions for their patients.

  • Annie Sayer, Community Pharmacy Integration Lead Primary Care, Community Services and Strategy Directorate, NHS England and NHS Improvement (confirmed)
"The Community Pharmacist Consultation Service (CPCS)"

The Community Pharmacist Consultation Service (CPCS) was developed to progress the integration of community pharmacists into local NHS urgent care services. This presentation will provide an overview of the CPCS, how it is working with NHS 111 and how it's supporting the wider provision of urgent and primary care services. The future development of the service will also be discussed, building on pilots within general practice and those planned for urgent treatment centres.


Case Study

A look at how good tech has enabled Ambulance Services to improve their operations to deliver a better patient journey, maximising the use of the most appropriate resources, and improving operational efficiency.


Question & Answer Session


Lunch in the Networking Area

A hot, two-course lunch consisting of multiple options will be provided for delegates. We cater for all dietary requirements, including vegetarian, vegan and gluten/dairy-free; just notify us ahead of time should you have any allergens or requirements.


Chair’s Afternoon Address


Case Study

  • Simon Nevitt, Market Access Manager, Galen Ltd (confirmed)

The patient journey from incident to discharge is peppered with opportunities to improve on delays and provide more timely treatment. If we can harness these small gains in efficiencies, maybe we can improve a patients trauma experience.

  • Dr Yvonne Owen, Medical Director, Lincolnshire Community Health Services (confirmed)
" Integrated Urgent Care in Lincolnshire"

A description of the evolution and development of an integrated Urgent Care system in Lincolnshire which incorporates a sophisticated Clinical Assessment Service linked in to building based, virtual and community based Urgent Care and admission avoidance services


Question and Answer Session


Afternoon Refreshment Break


Case Study

  • John Wisson, International Product Director, Lumos Diagnostics (confirmed)
"FebriDx® rapid Viral v Bacterial POC test."

High volumes of patients with acute respiratory infections routinely present to Primary Care, Emergency Departments and Urgent Care facilities in Pandemic and non-Pandemic seasons. Differentiating viral from bacterial infection is critical not only for accurate prescribing decisions and improved antimicrobial stewardship but also for patient isolation decisions to prevent the spread of infection. The limited number of single occupancy rooms in Emergency Departments and delays in test results from the laboratory place patients at increased risk of nosocomial transmission. FebriDx® is a 10-minute POC test to differentiate bacterial from viral acute respiratory infection including COVID-19 from fingerstick blood. With a 97-99% negative predictive value, FebriDx can accurately rule out bacterial infections and reduce unnecessary antibiotic prescriptions. FebriDx® has also been demonstrated to improve patient streaming through the Emergency Department and optimise the use of limited isolation units improving infection prevention control. In real-world use at London North West NHS Trust, a FebriDx® led algorithm reduced the need for 2,859 patients to be admitted to isolation rooms over a 3 month period. FebriDx utilises two biomarkers with the simultaneous detection of Myxovirus resistance protein A (MxA), a specific viral biomarker and C-reactive protein (CRP) to provide a very accurate differentiation of bacterial infections from viral infection including Covid-19 and Influenza.

  • Mark Garrick, Director of Strategy and Quality Development, University Hospitals Birmingham NHS Foundation Trust (confirmed)
"Changing The Way We Think About Providing Our Services"
  • Supporting people to stay out of hospital
  • Patients receiving consultant led care in own rather than hospital
  • The A&E challenge
  • The experience and approach in Birmingham

Question and Answer Session


Chair’s Closing Remarks


Event Close

  • Register for event

You can no longer register for this event
  • Contact Details
  • Sponsors
  • Supporters
  • Venue
  • Featured Events
  • Downloads
  • Who will attend

Contact Details




Holiday Inn, Bloomsbury, London

Holiday Inn, Bloomsbury, London

At Holiday Inn London Bloomsbury we can cater for events up to 150 in total security. All rooms are cleaned with sanitizer approved from IHG way of clean promise.

Featured Events

  • Managing Accident and Emergency: Averting an NHS Crisis

    • 26 February 2014
    • 08:30 - 16:00
    • Contact us for venue
  • Urgent Care: Reducing Avoidable Admissions

    • 09 September 2015
    • 08:30 - 16:15
    • Pendulum Hotel & Manchester Conference Centre
  • Transforming Urgent and Emergency Care: Safer, Better, Faster

    • 29 September 2016
    • 08:30 - 17:00
    • Pendulum Hotel & Manchester Conference Centre
  • Urgent Care: Improving Patient Flow

    • 21 September 2017
    • 08:30 - 16:30
    • Pendulum Hotel & Manchester Conference Centre
  • 4th Annual Urgent Care Conference: Delivering Integrated Solutions

    • 26 September 2018
    • 08:30 - 15:45
    • etc.venues, Manchester
  • Urgent and Emergency Care: Facilitating Patient Flow

    • 08 October 2019
    • 08:30 - 16:30
    • Manchester Hall

Downloads & Resources

  • Open Forum Events Sponsorship Brochure
    Open Forum Events offer a number of partnership, sponsorship and exhibition opportunities that can meet your marketing and business development needs.
  • Final

who will attend

  • Chairs
  • Chief Executives
  • Chief Medical Officers
  • Clinical/Medical Directors
  • Councillors
  • CSU Managing Directors
  • Director/Head of Social Care
  • Director/Head Primary Health Care Team
  • Directors of Children's Services
  • Directors of HR
  • Directors of Nursing
  • Directors of Specialist Units
  • Directors/Heads of Commissioning/Procurement
  • Directors/Heads of HR
  • Directors/Heads of Service Improvement
  • Directors/Heads of Strategic Development
  • Emergency Care Leads
  • GPs
  • Heads of Ambulance Trusts
  • Heads of Clinical Commissioning Groups
  • Heads of Urgent Care Boards
  • Health and Wellbeing Boards member
  • Independent Living Teams
  • Integrated Care Leads
  • Local Authority Health Professionals
  • Members System Resilience Groups
  • Members Urgent and Emergency Care Networks
  • NHS England Area Directors
  • NHS England Directors of Commissioning Operations
  • NHS England Regional Directors
  • NHS Trust Board Chairs
  • NHS Trust Directors and Senior Managers
  • Nursing Managers
  • Practice Managers
  • Service Development Teams
  • Social Workers
  • Supported and Sheltered Housing Teams