Effectively Managing Patient Flow

  • Thursday, 19 May 2022
  • The Royal National Hotel, London
  • 08:30 - 16:30
Expert Speakers
Sponsors & Supporters
  • Overview

Now in its ninth year, Open Forum Events invite you to attend the very latest conference in their urgent care portfolio. With an enviable reputation for delivering health and social care events, the Effectively Managing Patient Flow event will reinforce the tradition for delivering informative and topical conference agendas, created to disseminate relevant learning to satisfy delegate needs.

The delivery of timely urgent care relies on the capacity to navigate patients through the system safely and efficiently. During the pandemic the management of patients has been under tremendous stress, due to the extra demand and restrictive practices. Reduced patient flow curtails patients from accessing the treatment they require at the time they need it, inevitably delivering poorer outcomes.

Urgent care is delivered across all sectors of the NHS and the responsibility for maintaining the flow of patients is far reaching. This conference will bring together professionals working within primary, secondary, community and social care to exchange knowledge, share best practice and shape improvement.

A seizing up of the NHS machine is a source of much frustration for both patients and staff so join us at Effectively Managing Patient Flow to discover how it can be fixed.  

The conference content will discuss relevant issues, delivered by an expert speaker line up, and encourage attendees to immerse themselves in conversations to determine potential solutions.

Delegates attending this CPD accredited event will leave with a greater understanding of the issues of patient flow and its impact on urgent care provision, plus an appreciation of the challenges and opportunities in providing a sustainable service that is reactive to demand.

  • Confirmed Speakers

  • Event Programme


Registration and Coffee in the Networking Area


Chair’s Opening Address

  • Ruth Passman, Duty Operations Director, NHS England & NHS Improvement (confirmed)

Keynote Address

  • Dr Adrian Boyle, Vice President (Policy) , Royal College of Emergency Medicine (confirmed)
"Why Crowding Matters (and what can be done about it)?"

Dr Boyle will discuss why crowding is a serious problem and propose solutions to this vexed problem.


Dr Amit Sharma, GP Partner, Brookside Group Practice & Clinical Director, Wokingham West PCN (provisionally confirmed)

"Exploring the Role of Primary Care Networks in Urgent Care Provision"

The NHS Long Term Plan is driving forward the transition from reactively providing appointments to proactively caring for people in the communities the NHS serves. Primary Care Networks (PCNs) are small enough to provide the personal, trusted care valued by patients and GPs, but large enough to have impact and economies of scale through better collaborations between practices and others in the local health and social care system. PCNs will be expected to provide several national service specifications: structured medication reviews, enhanced health in care homes, supporting early cancer diagnosis'; anticipatory care, cardiovascular disease case-finding and taking locally agreed action to tackle health inequalities.  


Sharing Best Practice

Speaker TBC

"Focusing on Flow"

Practical example of how to address poor flow and improve patient safety and care, use available capacity effectively and save money.


Headline Supporter


Question and Answer Session

Allocated planned time for speakers to receive questions from the audience and induce further discussion.


Coffee in the Networking Area


Case Study

  • Dr Mark Harmon, Brand & Strategy Director / Doctor, eConsult (confirmed)
  • Krista Burslam, Clinical Director for Urgent & Emergency Care, eConsult (confirmed)

eConsult Health Limited create digital platforms developed by clinicians. They deliver a range of triage and consultation services to primary care and emergency care - their primary care product, eConsult, is the leading online consultation platform in the NHS. eTriage is designed to automatically check in and triage patients upon arrival to an urgent or emergency department, speeding up the streaming process, identifying sick patients earlier, reducing the waiting time and time to treatment within the department and delivering improved patient journeys.

  • Annie Sayer, National Directory of Services (DoS) Programme Manager, NHS England and NHS Improvement (confirmed)
"The Community Pharmacist Consultation Service (CPCS)"

The Community Pharmacist Consultation Service (CPCS) was developed to progress the integration of community pharmacists into local NHS urgent care services. This presentation will provide an overview of the CPCS, how it is working with NHS 111 and how it's supporting the wider provision of urgent and primary care services. The future development of the service will also be discussed, building on pilots within general practice and those planned for urgent treatment centres.

  • Dr Jyothi Nippani, National Clinical Lead, RLoS (Reducing Length of Stay) Programme, NHS England and NHS Improvement (confirmed)
"The Reducing Length of Stay (RLoS) programme"

Dr Jyothi Nippani is the National Clinical Lead on the Reducing Length of Stay programme and will present on her current work - frailty and system collaboration in avoiding hospital admissions and setting-up virtual wards.


Case Study

MiDoS is a fully featured Directory of Services platform, with a highly configurable web-based user interface, allowing the import, export and management of health, local authority, and third sector service information. Designed to assist the public, call handlers, health and social care professionals to find the most appropriate care for themselves, their patient or service user by seamlessly searching across multiple service directories and filtering the results to match commissioning arrangements.  Self-service gap analysis and business intelligence informs commissioning decisions. Available via web, mobile or API, MiDoS is the most versatile and widely used service finding solution in the NHS.


Question & Answer Session


Lunch in the Networking Area

A hot, two-course lunch consisting of multiple options will be provided for delegates. We cater for all dietary requirements, including vegetarian, vegan and gluten/dairy-free; just notify us ahead of time should you have any allergens or requirements.


Chair’s Afternoon Address

  • Ruth Passman, Duty Operations Director, NHS England & NHS Improvement (confirmed)

Case Study

Galen is a privately owned global pharmaceutical company, marketing medicines worldwide in the areas of pain management, dermatology and gastroenterology. Established in 1968, with headquarters in Craigavon, Northern Ireland, Galen work in partnership with healthcare professionals and patients to advance human health.


Case Study

This slot is reserved for organisations looking to engage delegates with services and opportunities that compliment conference presentation and discussion panel topics. If you're interested in delivering a Case Study, contact us on 0161 376 9007.

  • Dr Yvonne Owen, Medical Director, Lincolnshire Community Health Services NHS Trust (confirmed)
" Integrated Urgent and Emergency Care"

Presentation synopsis coming soon...


Question and Answer Session


Afternoon Refreshment Break

  • Mark Garrick, Director of Strategy and Quality Development, University Hospitals Birmingham NHS Foundation Trust (confirmed)
"Electronic Prescription Service"

Patients using unscheduled urgent care services across the UK are set to benefit from the Electronic Prescribing Service (EPS). The EPS allows prescribers to send prescriptions electronically to a dispenser of the patient's choice; it reduces unnecessary paperwork and improves stock control for dispensers as well as facilitating more convenient collection for patients without having to leave their home  - all the while, enabling out of hours/urgent care services to spend more time treating patients.

  • Mangala Harini Thirugnanam, Programme Head DoS Suite of Products – Urgent & Emergency Care Directorate, NHS Digital (confirmed)
"NHS Service Finder: Improving Access to Health and Social Care Information"

NHS Service Finder is a free to use, web-based search tool developed by NHS Digital. It helps facilitate conversations between Health Care Professionals by making it easier to find reliable information about health and social care services - it works on any device and is available to all who are involved in delivering patient care.


Question and Answer Session


Chair’s Closing Remarks and Event Close

  • Register for event

Having difficulty paying through Eventbrite? If you would like assistance registering your place please contact me on 0161 376 9007 and i'll be happy to assist. If you are awaiting funding you can request us to hold your place today to ensure you do not miss out.

Discounts for 3 or more delegates are available.

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Luke Boulter
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  • Gain 10 CPD Points.
  • Take away new approaches and solutions to current pressures compounding within UEC and congesting patient flow.
  • See examples of scalable innovations adopted by NHS Trusts that have supported and improved patient flow, including automated bed management systems, advanced modelling used to predict the availability of essential hospital resources like PPE and bed capacity weeks and months in advance; as well as digital apps and patient flow command centres pinpointing the live status of factors that cause congestion in patient flow.
  • Learn more about digital initiatives like the Directory of Services, Electronic Prescription Service, NHS Service Finder and other digital platforms developed to support triage and consultation services that are benefiting both patients and staff by guiding referrals, removing cumbersome paperwork, reducing hospital admissions and facilitating closer work across healthcare settings.
  • Explore advanced modelling systems used to predict the regional availability of essential hospital resources like bed capacity and PPE in order to improve patient flow.   
  • Learn how NHS Long Term Plan initiatives will improve UEC service provision through the implementation of Same Day Emergency Care (SDEC) services across 100% of type 1 emergency departments; 24/7 urgent care services providing medical advice remotely and if necessary refer directly to Urgent Treatment Centres and other services, as well as concentrating efforts to reduce the length of stay for patients in hospital longer than 21 days.
  • Develop knowledge of primary and community care services designed to improve public health and provide preventative/primary treatment before emergency care is required.   
  • Explore the Urgent Treatment Centre and Primary Care Network models, as well as the Community Pharmacist Consultation Service.
  • Contact Details
  • Sponsors
  • Supporters
  • Venue
  • Featured Events
  • Downloads
  • Who will attend

Contact Details




The Royal National Hotel, London

The Royal National Hotel, London

Offering breathtaking views across Russell Square the hotel is within easy walking distance to the British Museum. Well located with Russell Square underground station a 2 minute walk away.

Featured Events

  • Managing Accident and Emergency: Averting an NHS Crisis

    • 26 February 2014
    • 08:30 - 16:00
    • Contact us for venue
  • Urgent Care: Reducing Avoidable Admissions

    • 09 September 2015
    • 08:30 - 16:15
    • Manchester Conference Centre
  • Transforming Urgent and Emergency Care: Safer, Better, Faster

    • 29 September 2016
    • 08:30 - 17:00
    • Manchester Conference Centre
  • Urgent Care: Improving Patient Flow

    • 21 September 2017
    • 08:30 - 16:30
    • Manchester Conference Centre
  • 4th Annual Urgent Care Conference: Delivering Integrated Solutions

    • 26 September 2018
    • 08:30 - 15:45
    • etc.venues, Manchester
  • Urgent and Emergency Care: Facilitating Patient Flow

    • 08 October 2019
    • 08:30 - 16:30
    • Manchester Hall

Downloads & Resources

  • Open Forum Events Sponsorship Brochure
    Open Forum Events offer a number of partnership, sponsorship and exhibition opportunities that can meet your marketing and business development needs.

who will attend

  • Chairs
  • Chief Executives
  • Chief Medical Officers
  • Clinical/Medical Directors
  • Councillors
  • CSU Managing Directors
  • Director/Head of Social Care
  • Director/Head Primary Health Care Team
  • Directors of Children's Services
  • Directors of HR
  • Directors of Nursing
  • Directors of Specialist Units
  • Directors/Heads of Commissioning/Procurement
  • Directors/Heads of HR
  • Directors/Heads of Service Improvement
  • Directors/Heads of Strategic Development
  • Emergency Care Leads
  • GPs
  • Heads of Ambulance Trusts
  • Heads of Clinical Commissioning Groups
  • Heads of Urgent Care Boards
  • Health and Wellbeing Boards member
  • Independent Living Teams
  • Integrated Care Leads
  • Local Authority Health Professionals
  • Members System Resilience Groups
  • Members Urgent and Emergency Care Networks
  • NHS England Area Directors
  • NHS England Directors of Commissioning Operations
  • NHS England Regional Directors
  • NHS Trust Board Chairs
  • NHS Trust Directors and Senior Managers
  • Nursing Managers
  • Practice Managers
  • Service Development Teams
  • Social Workers
  • Supported and Sheltered Housing Teams